Senior Product Manager - Self-Service & Onboarding

HEADLINE:

Job Title:

Senior Product Manager, Self-Service & Onboarding
Reporting to:
Head of Product

Location:

London - Hybrid-Working: 3 days in office, 2 days from home

APEXX is pioneering payment orchestration, transforming the global payments landscape with cutting-edge technology and innovation. As a leader in Fintech, we're committed to excellence, driving forward-thinking solutions that empower businesses worldwide.

We are looking for a Product Manager to own APEXX's Self-Service & Onboarding domain. You will define and execute the product strategy that enables customers to onboard, configure, manage, and optimise their use of APEXX services independently, creating a scalable self-service experience that gives customers greater control and accelerates time-to-value.

This is a highly cross-functional role working across Product, Engineering, Design, Commercial, Customer Success, and Compliance to create scalable digital experiences that improve customer satisfaction and business efficiency.

You will own the end-to-end onboarding journey - from account creation and KYC/KYB orchestration to payment provider configuration, user management, and self-service administration - as part of a broader vision to give customers greater control over how they configure, manage, and optimise their use of the APEXX platform.

• Own the vision, strategy, and roadmap for APEXX's self-service capabilities and Customer Portal, starting with the end-to-end merchant onboarding experience and progressively expanding customer control across the platform.
• Evolve the APEXX Customer Portal into a high-performing, intuitive, and flexible platform that enables customers to understand their payments through actionable data-driven insights and recommendations, and take meaningful actions directly within the platform.
• Design and deliver scalable self-service capabilities spanning merchant onboarding, account and user administration, API credential management, payment provider configuration, routing rules, and wider platform configuration.
• Drive Product-Led Growth initiatives that increase adoption of APEXX capabilities, enable customers to expand their use of the platform, and unlock new commercial and market opportunities.
• Use customer research, product analytics, and experimentation to understand complex enterprise needs, identify opportunities, prioritise roadmap investments, and measure customer and business outcomes.
• Partner closely with Engineering, Design, Commercial, Customer Success, Compliance, and Operations to translate customer needs and product strategy into secure, scalable, performant, and intuitive experiences.
• Identify opportunities to leverage AI to simplify complex workflows, automate repetitive processes, surface actionable insights and recommendations, and provide intelligent in-product guidance.

• Proven track record in Product Management within SaaS, platform, fintech, or similarly complex digital products, with end-to-end ownership from discovery and strategy through delivery and measurable outcomes.
• Experience owning and delivering sophisticated customer-facing portals, self-service capabilities, onboarding journeys, or platform configuration products, ideally within complex enterprise environments.
• Strong product and systems thinking, with the ability to turn complex customer and operational workflows into intuitive, scalable, and reusable product capabilities.
• Strong understanding of Product-Led Growth, with experience using product capabilities and customer experience to drive adoption, expansion, and commercial growth.
• Strong analytical and data-driven approach, with experience using customer research, product analytics, and experimentation to inform decisions,…