Microsoft Lifecycle Specialist

Company Description

Wavenet is a managed services provider specialising in cybersecurity, communications, and connectivity solutions that evolve alongside our customers' businesses—no matter what the future brings. Since our inception in 2000, we have been dedicated to keeping businesses connected. At Wavenet, we focus not only on immediate solutions but also on future needs.

We continuously stay ahead of the technology curve, ensuring our customers can trust that we are committed to making their business future-ready.
Your success is our success. We go above and beyond to deliver exceptional service quality and an unparalleled customer experience, becoming a true extension of your business.

We are dedicated to fulfilling our promise to make your business thrive!

The Microsoft Lifecycle Specialist owns the operational administration of Wavenet’s Microsoft customer estate from accepted order through provisioning, in-life changes, renewal and offboarding. The role manages Microsoft licensing, tenant and partner records, renewal governance, incentives, programme administration, reporting and lifecycle exceptions.

The role sits within Solutions and Strategy and is primarily internal-facing. It works alongside Microsoft Growth & Success and other internal teams but does not own customer success, sales or ongoing account relationships. Limited customer interaction may be required to resolve specific provisioning, tenant, licensing or administrative matters.

Own the operational governance of Wavenet’s Microsoft customer estate from receipt of an accepted fulfilment instruction through onboarding, provisioning, in-life administration, renewal and offboarding.

• Customer Onboarding & Tenant Administration
• Accept validated fulfilment instructions from the Orders Desk and execute onboarding tasks.
• Establish and maintain accurate customer tenant, ownership, partner-association and delegated-administration records.
• Support approved tenant changes, migrations, mergers and acquisitions.
• Licensing Lifecycle Management
• Provision Microsoft licences and subscriptions following validated instructions from the Orders Desk.
• Administer approved additions, changes, renewals, reductions and cancellations.
• Maintain accurate subscription records and communicate completed changes to billing and finance.
• Investigate licensing or billing discrepancies using accurate lifecycle records.
• Analyse estate and usage data to provide licensing optimisation and white-space insights to Customer Success Managers and Account Managers.
• Offboarding and Cessation
• Execute approved cancellations and licence reductions.
• Coordinate removal of delegated administration and partner associations where appropriate.
• Maintain accurate offboarding records and elevate contractual, billing, data-retention or service-continuity risks.
• Renewal Management
• Maintain accurate renewal schedules and provide timely renewal information to Customer Success Managers and Account Managers.
• Administer approved renewals and minimise unintended attrition through proactive notification and effective governance.
• Identify and elevate renewal risks, exceptions and data issues.
• Microsoft Partner Programmes and Incentives
• Maintain Partner Centre data and administer CPOR, PAL and other Microsoft partner associations.
• Track Microsoft incentives, rebates, co-op funding and customer eligibility, identifying missed opportunities.
• Coordinate submissions, evidence and reporting for Microsoft incentives, audits, designations and specialisations.
• Monitor capability score and partner programme compliance requirements.
• Usage and Lifecycle Reporting
• Produce Microsoft licensing, usage and consumption reporting across Microsoft 365, Copilot and…