Director - Founder's Office; Product & Tech

Director
- Founder’s Office (Product & Tech)

Location:

Nine Elms, London
- Full Time

Zapp is London’s leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes.

This is a rare opportunity to sit at the intersection of executive strategy and hands-on product leadership. As Director
- Founder's Office (Product Management), you will work directly with Zapp’s Founder and Senior Leadership Team - shaping the company’s most important product bets while also rolling up your sleeves to own the consumer mobile (iOS) experience end-to-end.

This is not a traditional Product role. You will be the Founder's trusted partner on consumer product strategy - synthesising customer insight, operational data, and market intelligence into a product vision that the organisation can execute against. You will define the consumer mobile roadmap, drive cross-functional alignment, and take personal accountability for outcomes across the full customer funnel.

You’ll thrive here if you're equal parts strategist and builder - someone who can hold a leadership-level conversation in the morning and review a sprint backlog in the afternoon, without losing anything in translation.

Serve as a strategic thought partner to the Founder on consumer product direction, surfacing insights, identifying opportunities, and shaping decisions that matter.

Translate the Founder's vision into a coherent, executable product strategy for the consumer mobile (iOS) experience - from acquisition and onboarding through to retention and re-engagement.

Represent the product function in senior leadership discussions, crafting compelling, data-backed narratives.

Act as a connector between the Founder's Office and the wider engineering, and design organisation - ensuring strategic intent lands in execution.

Own the entire consumer mobile experience - from first app open and onboarding through to checkout, real-time delivery tracking, and post-order engagement.

Define and manage the consumer mobile product roadmap, making clear prioritisation calls and maintaining tight alignment with Engineering and Design.

Drive development of key iOS capabilities including push notifications, Apple Pay, personalised recommendations, real-time location tracking, and loyalty mechanics.

Establish and own KPIs across the consumer funnel - activation, engagement, retention, and revenue - holding yourself and the team accountable to measurable outcomes.

Stay ahead of iOS platform updates, consumer behaviour trends, and best-in-class mobile UX to keep the Zapp app genuinely competitive.

Lead and align stakeholders across Engineering, Design, Marketing, Commercial, and Operations to deliver a seamless and intuitive customer experience.

Own a portfolio of high-impact initiatives end-to-end - from scoping and planning through to delivery, measurement, and iteration.

Identify and resolve structural blockers and systemic inefficiencies that slow down product execution or degrade the customer experience.

Champion a culture of rigorous experimentation and data-led decision-making across the consumer product team.

7+ years of experience spanning product management, strategy, or a combination - with clear evidence of working at or near executive level in a high-growth environment.

A proven track record of building…