Senior Solutions Manager

Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions.
We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right and Develop People—shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.
Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.

As a Senior Solutions Manager, you will lead the bid process, from early engagement and capture support to proposal submission. This includes the development of the solution, supply chain strategy, and pricing strategy, and the timely submission of high-quality proposals that meet client requirements. You will manage resources effectively, ensuring compliance with all RFP requirements and guidelines.
You will also maintain an understanding of market trends and competitor activity to inform bid strategy.
The role translates win strategies and client objectives into smart, customer-focused solutions, documents and presentations, escalating risks as needed.
This hybrid position involves up to two days per week in Macro’s London office, occasional customer site visits, and potential international travel, accommodating global time zones.

Main Responsibilities will include:

• Manage tender submissions, leading the end-to-end bid process, including early engagement and capture support, qualification through the bid/no bid process, solution development, pricing strategy and proposal submission.
• Lead the solution design of all aspects of the solution (including supply chain solution) for tender opportunities by generating specific solutions that provide a compelling proposition to the client and address their business needs and objectives. This includes developing the proposed contract structure, technology and ESG offering, ensuring it is a competitive commercial proposition.
• Develop and execute commercially focused bid strategies that align with the company’s goals and client requirements.
• Work cohesively with the relevant SMEs, stakeholders, bid and commercial teams to develop compelling, compliant, and competitive tender responses.
• Maintain a clear audit trail, ensuring bid governance, records and version control are maintained.
• Identify tender risks and opportunities, ensuring they are escalated as appropriate and included as part of a bid handover.
• Be responsible for a complete and accurate handover of the deal, including gaps, outstanding actions, risks and opportunities, to mobilisation.
• Provide feedback to the Supply Chain Management team on supplier bid performance and support preferred supplier QBRs as required.
• Support capture leads with early capture activities, including pre-RFP client meetings, market engagement, early solution development and capture plans to help influence the client.
• Support the operational teams where needed to prevent a client from going out to market.
• Ensure compliance with client requirements, regulations and industry standards.
• Develop compelling and persuasive bid content, including executive summaries, value propositions, pricing models and technical responses.
• Facilitate bid review meetings, ensuring key stakeholders provide input and address concerns or issues.
• Work with pricing teams to develop competitive pricing…