Claims Commercial Manager

Position: Claims Commercial Manager - Home
Job Title:

Claims Commercial Manager – Home

Location:

Leicester, London or Bexhill - all hybrid

Welcome to Hastings Direct We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4

Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you. Role overview As one of our Commercial Managers in Home Claims, you’ll be delivering the execution of our commercial and trading strategy.

You’ll work with both internal and external stakeholders to deliver bold and ambitious targets, supporting our transformation into a market leading Home Claims function and will focus on all aspects of our Home Claims strategy.

Job details – you’ll need to have demonstrable experience in:
Supporting the delivery of our Home Claims strategy to maximise commercial outcomes

Driving data led performance improvement opportunities, working across the Hastings Direct matrix (e.g. Commercial, SRM, In-House Surveyors, Operations, Audit etc.) and external suppliers to prioritise, secure resource and deliver outcomes as appropriate

Managing contractual relationships with external suppliers to achieve great commercial and customer outcomes

Managing risk and business continuity with business area, developing appropriate strategies to mitigate threats

Owning the commercial performance of a key component of Home Claims Identifying trading performance improvement opportunities

Essential skills/experience:  Demonstrable experience of delivering commercial initiatives across a busy Home Claims function

Strong and demonstrable commercial aptitude combined with analytical capability – able to translate complex data and concepts into a logical and structured fashion, and articulate these concepts clearly and effectively

Excellent communication skills (written and verbal) with experience in presenting and influencing senior stakeholders, both internally and externally

The interview process

Our interview process involves the below:
Recruiter screening call   1st stage interview with hiring leader 2nd interview with hiring leaders leader As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For

more information on the DCS, please visit our inclusive business page on our careers website  Regrettably we are unable to offer sponsorship for this role.

Benefits: in addition to a competitive salary and 5k car allowance you will also receive…  Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail  Competitive bonus scheme - all colleagues are eligible for our annual 4

Cs performance bonus  Physical wellbeing – as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also…