Account Manager - Darwin

Job :
Marsh Mc Lennan Location :
Tower Place West, Tower Place, London, EC3R 5BU
, United Kingdom Job Type: Regular Category:
Customer Services Industry: Real Estate Salary: 38000

Posted Date:
Contact Email: reasonable accommodations

We are seeking a talented Client Account Manager to join our Darwin team. Based in London this is a hybrid role that has a requirement of working at least three days a week in the office.

This role would suit an organised and passionate Account Manager from a Software as a Service (SaaS) / Tech industry background. Managing or supporting on a portfolio of domestic and international clients of our market leading employee benefits enrolment platform. Responsible for understanding client objectives and bringing together software development, broking and employee benefit consulting teams to manage benefit offering changes and keep clients engaged.

We will count on you to:

Work with Lead Account Managers and Delivery teams to develop trusted client relationships across a portfolio of Global / National clients to understand business objectives

Proactively project / change manage system enhancements by liaising with configurators, integration engineers and benefit consultants and keep clients updated

Provide excellent customer service to successfully retain a portfolio of clients through contract renewals whilst maintaining profitability

Support marketing events and communications ensuring our clients are invited to events and webinars and are sent relevant thought leadership content

Facilitate revenue growth in your client base of existing business through careful planning and consistent execution

What you need to have:
• Proven experience as an Account Manager, preferably in the Software as a Service (SaaS) or Tech industry.
• The ability to quickly build trust with clients and internal stakeholders though empathy and approachability
• Strong organisation and communications skills, with proven experience of project / change management
• Resilient, with a positive outlook and the ability to lead by example to get things done
• Ambitious, driven and self-motivated to achieve targets and KPI’s
• Commercially minded and able to ensure the client sees maximum value for their investment in Darwin What makes you stand out:
• Positivity and self-confidence with well-developed presentation skills
• Experience with owning a portfolio of B2B accounts, ideally in a technology / SaaS environment
• An understanding of employee benefits and the wider benefits ecosystem

Why join our team:
• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Darwin is part of Marsh. This affords us a massive opportunity to impact the lives of tens of millions of people around the world. Darwin is changing benefits for good in seven out of the top ten technology companies in the world and has a wealth of clients across a diverse range of sectors. In fact, more than 2 million people are already using our platform.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit , or follow us on Linked In and X.Marsh

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