Implementation Executive

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we’re looking for an Implementation Executive to join our Networkteam!

Our mission? To switch up the status quo and become the UK’s leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we’re bringing freedom to anyone with a parcel.

At InPost UK, we’re building an unparalleled group of talent that’s committed to help us power our mission to reshape the way parcels move, and redefine eCommerce logistics. Our team is packed full of top-notch experts in e-commerce, technology, scale‑up growth, sustainability, logistics and supply chain. We’re a passionate bunch with high ambition – we collaborate, innovate, support each other, and leave egos at the door.

This role is within our Networks team, as an Implementation Executive, you will manage relationships with our landlord partner's operational teams to maximise the efficiency of locker installations.

Success in this role will unlock speed and quality of expansion through a combination of project management, technical knowledge, contractor and stakeholder engagement.

You will be scoping out the installation plan, driving project meetings with stakeholders within these landlord partners, and ensuring milestones are achieved whilst managing internal and external stakeholders effectively. This will enable and unlock speed of expansion across the estate, in turn dictate the growth of the overall business to ultimately give us first‑mover advantage and the ability to disrupt the last mile.

You will also be operational support for our Implementation Managers, assisting in the survey process of our larger accounts.

• Involvement in pitch meetings with sales teams to set the deployment agenda and provide technical advice.
• Design effective and realistic deployment plans to be included as contractual terms to deploy lockers successfully and with a solid adherence to compliance and safety.
• Contractor day to day management, dealing with live escalations and queries.
• Handling the small to mid‑level chain accounts from a deployment perspective with a keen attention to detail when completing admin tasks
• Run regular project meetings (internally and externally) to set and achieve key deployment milestones.
• Engage and manage your landlord accounts to build credibility, get buy‑in and navigate approval layers within your accounts to identify hurdles and mitigate risks.
• Tailor your approach to each landlord partner, adapting to their internal processes and ways of working
• Provide clear reporting to provide transparency on issues, risks and opportunities within your accounts.
• Advise on operational process improvements.
• Completing surveys for your accounts but also assisting the Implementation Managers with the survey process of their accounts.
• Preparing deals to get them ready to move into deployment.
• Involved in ad‑hoc projects to help improve process flow within the department

• Have held the responsibility of being the key point of contact for live escalations with contractors, linked to project completion.
• The ability to build excellent relationships with internal stakeholders and work cross‑functionally to seek resolutions and achieve goals.
• Client relationship management experience with the ability to position yourself as a credible partner to your clients.
• Data‑driven and analytical - you know your way around a spreadsheet and regularly review CRM data to deliver account insights.
• The energy to operate in a high‑growth environment,…