Communications & Policy Manager

Location:

Remote UK/Hybrid from London

Reports to:

Director of Policy and External Communications

Salary: £45,000-£60,000 (dependent on experience)

Working Pattern:
Full time, 9am-5.30pm

Kooth is on a mission to remove the barriers that prevent people from accessing the mental health support they need. As the UK's longest-established digital mental health provider, we create welcoming, accessible spaces where young people can access personalised, effective support in a safe and anonymous way.

Our early-intervention approach empowers young people aged 10-25 to build resilience, access timely support and lead fulfilling lives. Today, Kooth's products are available to over 18 million people across the UK and US, connecting them with qualified practitioners and a range of wellbeing resources when they need support.

Our culture is grounded in our values — Alongside You, Flexible, Compassionate, Committed and Safe — which guide how we support young people, collaborate as a team and create solutions that meet communities where they are.

You’ll be joining at an exciting time as we continue to grow our product-led strategy and expand access to digital mental health support through Soluna, our innovative behavioural health service for young people.

We’re looking for a Communications & Policy Manager to help shape how we communicate with external stakeholders, while tracking and responding to the policy and regulatory landscape that affects our business.

This is a senior, high-visibility role for someone who can operate independently, think creatively and strategically, and move comfortably between writing a press statement, briefing leadership on a regulatory development, and working across the team to make sure your insights shape our strategy.

We’re a global team, with services across the UK and United States. While the policy side of this role will focus primarily on the UK, you’ll work closely with US colleagues to make sure our work is joined-up, consistent and resonates across the geographies we serve.

• Develop and deliver communications strategies that reach the right audiences, working closely with our marketing and creative team, alongside external agencies and advisors
• Draft and manage a range of materials, including press releases, talking points, executive briefings, op-eds, policy position papers and internal communications
• Support the management of crisis communications and rapid-response activity when issues arise

• Monitor cultural, policy, legislative and regulatory developments relevant to the business
• Translate these into clear, actionable insights for leadership

• Build and maintain relationships with external stakeholders, including policymakers, clinical leaders, campaign groups and regulators
• Represent Kooth in industry coalitions, working groups and public forums as needed

• Partner with senior leadership, commercial, research and marketing teams so that policy insight informs strategic decisions
• Turn internal insights into compelling stories, and help identify barriers to growth

• Lead the development of tools and systems to track and maximise the impact of policy and communications activity, including ownership of internal project management tools
• Work with data science colleagues to scope opportunities to build agents or automate workflows

You’ll enjoy working at the intersection of communications, policy and strategy — and bring the judgement to know which one a moment calls for.

• Writes clearly and persuasively for different audiences, from media and policymakers to…