Global Product Senior Specialist – DC – Team Productivity

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Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities.

Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

BCG's Digital Collaboration portfolio touches every person in the firm. The tools we manage shape how BCGers communicate, share work, run meetings, and increasingly, how they interact with AI. As a Product Analyst on the Team Productivity squad, you will build deep expertise in that space and use it to continuously find, frame, and pursue the highest-value opportunities within the Microsoft 365 ecosystem.

• Develop and maintain a deep, current understanding of SaaS collaboration products ecosystem, including but (but not exclusive to) Teams, Copilot, SharePoint Online, and adjacent capabilities, and how BCGers actually use these tools day to day.
• Identify and frame opportunities where collaboration capabilities, including AI-powered features, can meaningfully address unmet user needs or improve how BCG operates, and build the analytical case for acting on them.
• Track applicable product roadmaps continuously and translate what is coming into practical, prioritized recommendations for the squad and portfolio leadership.
• Conduct ongoing landscape analysis across the collaboration tool space, surfacing insights that inform both near-term prioritization and longer-term product strategy.
• Synthesize signals from usage data, user research, support trends, and stakeholder input into a coherent, evidence-based view of where investment should go next.

• Define and own measurement frameworks that connect product activity to user outcomes and business value, ensuring the squad and leadership always have a clear, credible picture of what is working and what is not.
• Build, maintain, and evolve dashboards and reporting tools that track adoption, engagement, and product health; automate recurring reporting and produce executive-ready outputs that drive decisions rather than simply inform them.
• Design and run research programs, including usage analytics, surveys, and qualitative feedback mechanisms, synthesizing findings into structured recommendations with clear rationale.
• Produce concise, well-reasoned outputs for leadership decision-making, including impact summaries, investment cases, risk assessments, and strategic recommendations.
• Identify potential challenges and risks before they become problems, developing and communicating mitigation plans proactively.

• Develop working expertise in Microsoft Copilot, Copilot Agents, Copilot Studio, and other AI-adjacent platforms, and apply that expertise to identify and evaluate high-value scenarios for BCG users.
• Partner with product, engineering, and change management partners to translate AI capability into practical, user-centered enablement approaches that drive adoption and behavior change.
• Build automation solutions using Power Automate and adjacent…