Director, Product Management

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary Director, Product Management Overview Mastercard Identity, within the Security Solutions organization, develops innovative products and services that enable trusted digital interactions across commerce, payments, financial services, government, and emerging digital ecosystems. We are seeking a Director, Product Development, to help shape and deliver the next generation of Mastercard’s Digital Identity solutions. This individual will be responsible for identifying market opportunities, defining product requirements, influencing product strategy, and driving execution across a rapidly evolving digital identity landscape.

The role requires a deep understanding of digital identity technologies, ecosystem dynamics, emerging industry standards, and customer needs. The successful candidate will work across a highly matrixed global organization and serve as a trusted thought partner to engineering, commercialization, legal, security, regional, and executive stakeholders. Expertise in merchant-facing, acceptance, authentication, commerce, or customer journey-related products is highly desirable. Candidates who can think across issuer, merchant, identity, authentication, wallet, and trust ecosystems will be particularly successful in this role.

• Identify emerging customer needs, market opportunities, and industry trends that can shape future product investments.
• Develop business cases and strategic recommendations supporting product growth and innovation.
• Drive delivery of product initiatives from concept through launch and market adoption.
• Identity solutions and related product features, prioritize roadmap , and work within the organization to align to business problems .
• Partner closely with engineering and platform teams to ensure successful execution of product priorities.
• Identity build, buy, partner needs, working with external solutions and technology partners where and when needed.
• Support commercialization activities, market expansion initiatives, pilot programs, and customer engagements.

• Serve as an expert in digital identity and trusted digital interactions.
• Maintain deep knowledge of digital identity technologies, credential ecosystems, trust frameworks, digital wallets, authentication, authorization, and identity verification capabilities.
• Understand developments across standards bodies, industry alliances, technology providers, competitors, and emerging market models.
• Evaluate industry developments and their potential impact on Mastercard’s product strategy, customer opportunities, and long-term positioning.
• Support internal thought leadership on the evolution of digital identity and trust ecosystems.

• Build and maintain strong relationships with customers, partners, technology providers, industry groups, standards organizations, and other key stakeholders.
• Engage with the broader digital identity community to understand market needs, technology trends, and emerging opportunities.
• Assess partnership opportunities and ecosystem developments that could accelerate product growth and innovation.
• Represent Mastercard in relevant industry discussions,…