Revenue Operations Specialist; Channel & Customer Success

When you join Exclaimer you will join a global award-winning SaaS provider with an exceptional revenue rate, ambitious growth plans, and an inclusive and outcomes-driven culture.

Exclaimer is a high-growth SaaS company with 300+ colleagues across the UK, US, Europe, and Asia-Pacific. We promote a people-first culture built on fairness, inclusion, psychological safety, and continuous learning. As we evolve into a multi-channel platform for branded business communications, we offer employees the opportunity to shape the future of global communication—while growing their careers in a culture where curiosity, creativity, and accountability thrive.

Exclaimer has been recognised by Great Place to Work® for our culture of collaboration, trust, and growth. This certification reflects our commitment to creating an environment where every voice matters and people genuinely enjoy coming to work. See our accreditations to learn more:
Great Place to Work® UK | Great Place to Work® USA

• Act as a trusted advisor to Channel and CS leadership, helping shape partner planning, forecasting, and performance strategy.
• Bring structure and clarity to ambiguous problems, translating business needs into operational solutions.
• Challenge stakeholders constructively and ensure decisions are data-driven.
• Partner with Sales Ops and Marketing Ops to ensure alignment on shared funnel definitions, handoff processes, and cross-functional metrics.
• Help embed a culture of accountability where teams own their inputs rather than relying on ops as admin support.
• Demonstrate the confidence and credibility to enforce process standards across channel and CS teams, including pushing back constructively when asked to accommodate exceptions or regional variations that would undermine consistency.
• The goal is good business outcomes — not rigidity — but this person must be comfortable holding the line when it matters.

• Own partner data integrity standards in Salesforce, building reporting to monitor data quality across partner-sourced pipeline, deal registration, and revenue attribution —and holding Channel Account Managers accountable for maintaining accurate records.
• Maintain and enforce deal registration hygiene — identifying duplicate, stale, or incorrectly attributed registrations and working with partner managers to resolve them.
• Build and maintain channel performance reporting covering partner-sourced pipeline,deal registration conversion, win rates, average deal size, and revenue contribution by partner.
• Track and report on partner attainment against targets, providing regular visibility to Channel leadership on individual partner and portfolio performance.
• Support MDF ROI tracking — ensuring spend and outcomes are captured accurately in Salesforce and feeding into reporting on marketing investment through channel.
• Identify trends and anomalies in channel pipeline and revenue data, proactively flagging risks and opportunities to Channel leadership.
• Support channel forecasting by maintaining clean pipeline data, tracking deal progression, and helping leadership build an accurate view of partner-sourced revenue.

• Support the CS upsell function, working closely with the CS revenue rep to ensure they have the operational tools, data, and processes needed to maximise expansion opportunities.
• Maintain Hub Spot sequence and workflow automation supporting upsell outreach,ensuring the CS rep has the right touchpoints and tooling in place to work expansion opportunities effectively.
• Build and maintain reporting on expansion pipeline and upsell performance, givingthe CS rep and CS…