Strategic Partnerships​/Customer Success Manager at Paddington Robotics Limited

Job Title

Strategic Partnerships / Customer Success Manager

Not Disclosed

Paddington Robotics Limited is a London-based robotics startup founded by a Magic Pony co-founder, building AI robots for unpredictable retail environments. Backed by an elite team from Amazon, Insta Deep, and world-class universities, they are bridging the gap between research and real-world deployment in the UK's largest FTSE 100 retail stores.

As the first commercial hire in the Customer Success team, you will lead high-stakes relationships with FTSE 100 companies. You'll manage end-to-end robot deployments, optimize operational metrics, and work directly with the founders to scale. This is a high-impact, hands-on role requiring field presence and strategic problem-solving to revolutionize manual labor across the UK.

London, UK

• Work under the mentorship of a Magic Pony (Twitter/X) co-founder and a world-class engineering team from Amazon, Insta Deep, and Cambridge.
• Deploy cutting-edge AI robotics into the chaotic real world, moving beyond lab simulations to solve tangible challenges in major retail environments.
• Act as the foundational commercial hire for the Customer Success team, directly shaping the department's operations, strategy, and processes from scratch.

• Lead the end-to-end delivery and operations of robots on customer sites, ensuring seamless integration and high satisfaction for key FTSE 100 accounts.
• Collaborate daily with the C-suite on deployment metrics and operational status while proactively identifying and pursuing commercial growth opportunities within accounts.
• Bridge the gap between the field and HQ by translating customer insights into actionable product improvements with the engineering and product teams.

• Proven track record of providing "white-glove" service to customers, ideally from a background in consulting, venture capital, sales, or high-growth startups.
• Self-motivated problem solver comfortable building processes from scratch, including contracting, account strategy, project management, and high-quality presentation design.
• Highly flexible and willing to travel within the UK, including supporting onsite operations during early hours to understand the messy reality of customer environments.