Senior Insights Analyst

Hybrid - London, England, United Kingdom

Sep 24, 2026

Department:
People & Development

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Company:
Canary Wharf Limited

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Reporting to:
Senior Customer Insights Manager

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As demand for customer, market and commercial insight continues to grow across the business, we are looking for a curious, analytical and commercially minded Senior Insights Analyst to join the Customer Experience & Insights team.

The role will support the delivery of customer, market and commercial insight across Canary Wharf Group, with a particular focus on Residential (Vertus) and Retail, while also contributing to Office and wider estate insight priorities.

Working closely with stakeholders across Residential, Retail, Office Leasing, Marketing, Development and Operations, the successful candidate will help shape how insight supports decision‑making across the business.

The role exists to strengthen CWG's ability to bring together multiple data sources, transforming complex and fragmented datasets into clear, actionable insight that improves commercial performance, customer experience and strategic decision making. Alongside delivering analysis and reporting, the role will identify new opportunities to better integrate data, answer business questions and enhance how insight is generated and communicated.

This is an exciting opportunity for someone who enjoys working with data but is equally passionate about understanding people, behaviours and markets. We're looking for someone who is naturally curious, enjoys solving problems and connecting the dots across disparate datasets, and is enthusiastic about exploring new technologies, including AI‑powered analytical tools, to
improve the way insights are delivered across CWG.

• Deliver high-quality customer, market and commercial insight across Residential, Retail, Office and wider estate.
  activities, providing timely and actionable recommendations to stakeholders.
• Support Vertus in understanding resident experience, engagement, retention and churn, identifying opportunities to improve customer journeys and outcomes.
• Deliver insight to support retail performance, customer behaviour, footfall, spend, amenity usage andplacemaking strategies across the estate.
• Bring together multiple data sources, including customer feedback, operational data, leasing information andmarket intelligence, to develop a joined‑up view of customer experience and business performance.
• Build strong relationships across Residential, Retail, Office Leasing, Marketing, Development and operational teams, becoming a trusted insight partner.
• Present insight in a clear and engaging way to a wide range of audiences, tailoring outputs from operational teams through to senior leadership.
• Identify trends, patterns and key drivers of customer behaviour, satisfaction, engagement, retention and commercial performance.
• Translate complex datasets into clear, compelling narratives that support operational and strategic decision making.
• Analyse market trends, competitor activity and wider consumer behaviour to identify emerging opportunities andrisks for the business.
• Support the design, analysis and interpretation of customer research, surveys and feedback programmes.
• Respond to ad hoc business questions and insight requests, helping stakeholders translate business challengesinto analytical solutions.
• Identify opportunities to improve existing reporting, analytical approaches and data integration across the business.
• Explore how AI tools and emerging technologies can improve analytical efficiency, insight generation and storytelling.
• Contribute to developing a more data‑driven culture by making insight accessible, relevant and actionable.

• Proven…