Client Account Manager

£38,000 to £48,000 depending on experience

We work with a small number of B2B clients and go deep with each of them. Our clients talk to senior people and get straight answers, which is most of why they stay.

This role protects that as we grow. You will own the day to day relationship across a portfolio, run the reporting rhythm, keep delivery on track across strategy, content and technical work, and be the person a client calls when they want something sorted.

It is not a coordination role. You will be expected to understand the work well enough to explain it, challenge it, and spot when something we are doing is not actually going to move the number the client cares about.

If you have spent time in an agency where account management meant chasing internal deadlines and forwarding emails, this will be different.

• Two or more years in agency account management, client services or delivery
• You understand SEO or digital marketing well enough to hold a conversation without a strategist in the room
• Strong written communication. A lot of this job is clear, calm emails
• Organised enough to run several clients without anything slipping
• Comfortable telling a client something they do not want to hear
• Nice to have: B2B or SaaS client experience, familiarity with AI search