Operations and Improvement Consultant - Process Optimisation in Financial Services

Company Description

We believe in the power of ingenuity to build a positive human future.

We believe in the power of ingenuity to build a positive human future.

As strategies, technologies, and innovation collide, we create opportunity from complexity.

Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.

We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport.

Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands.

• Hybrid working - our approach is to be in the office or on client site a minimum of 2 days per week. However, the actual time you spend and where you spend it will vary by role or assignment, including up to 5 days per week on a client site.
• This role is based at our London Victoria office

If so, this Operations and Improvement consultancy role could be for you!

We are actively looking to recruit people at the Consultant, Senior Consultant and Principal Consultantlevel.

In the UK we work across all industries and sectors. This role will primarily be focussed on our Financial Services Sector, specifically our Banking and Wealth and Asset Management Portfolio of clients.

• Operational effectiveness and efficiency through Lean and Six Sigma techniques
• Process optimisation
• Service design
• Change and implementation management
• Training development and delivery

We are seeking a talented individual with Financial Services cost optimisation and operational improvement experience.

We are looking for candidates with skills and experience in the following areas:

• Core experience of delivering operational improvement across front, middle and back office service areas
• Proven experience of leading assignment work streams, assignments and teams
• Core experience of working and delivering similar projects ideally within the Financial Services sector
• A track record of realising business benefits and outcomes
• Experience deploying advanced techniques such as digital technologies, cost improvement, and change management
• The ability to demonstrate leadership skills in large and diverse project teams
• Confidence to work across multiple levels of an organisation, with the ability to influence senior stakeholders and navigate challenging discussions
• An aptitude for delivering creative as well as innovative solutions

• An interest in developing new business (this activity can take several different forms depending on relative experience and rank)
• It is expected that applicants will be able to work independently, developing excellent relationships with stakeholders internally and externally, and delivering the highest customer service and business standards
• Excellent interpersonal and team working skills; a natural integrator, comfortable navigating across system finance, service design, governance, capacity and workforce modelling and operational excellence
• A drive for personal and professional progression
• Prior consulting experience with a large consultancy firm or internal consultancy function would be highly desirable
• Lean Green or Black Belt certified desirable
• At Principal grade, line management and prior consulting experience required

Facilitating workshops, providing…