Customer Business Planner - FTC

Customer Business Planner At L'Oréal, a Customer Business Planner is a Hybrid role which sits between commercial and supply chain with the aim of developing an accurate customer forecast and driving customer conversations. The role focuses on accelerating collaboration internally & externally to ultimately challenge & strategize our business plans, whilst always representing our customer's voice.

A DAY IN THE LIFE Customer Sales Forecast Construction of the entire customer forecast (sell in and out – base, promo and launch) in collaboration with the NAMs and Customer Supply Chain team working on the account.

Capture Stock in Trade (SIT) impact to sales forecast, ensure buy in profile accuracy, reflect cannibalization & seasonality trends

Understand the key drivers and building blocks of the forecast, including sell out and sell in ambition. Document, assess and communicate key risks and ops at customer level that impact both short term turnover management (M - M+2) and longer-term business plan execution

Take ownership of the volume forecast and be able to understand, discuss and challenge the intricacies of the value sales forecast.

Coordinate the Monthly Business Planning Cycle Carry out monthly KPI & M-1 Review, as well as quarterly diagnosis of turnover evolution and key driver and drainers

Lead the account Business Planning Cycle, including monthly validation of the forecast with the Customer Business Manager/Customer Business Director Ensure alignment of the account team to monthly forecasting goals, tasks & deadlines

Share key information with supply chain and marketing through the pre validation process to provide the latest commercial news for the forecast validation meeting

Coordinate the Annual Business Planning Process Ensure all stakeholders are aligned to key deadlines and tasks Track Weekly Sales Turnover In month tracking of net sales versus forecast and weekly reporting of any key changes in the short-term (3 month) horizon

Collaborate with the Customer By using segmentation principles where applicable, ensure alignment with customer on promotional forecasts.

Work closely with Customer supply chain to ensure all SIT assumptions and buy-in profiles are as accurate as possible.

WHO YOU AREStrong understanding of the building blocks and trends that influence the construction of a sales forecast.

Excellent communication skills.

Strong collaboration & relationship building skills, comfortable working with different brand teams and functions.

Highly organized, and capable of prioritizing and managing deadlines within a fast-paced environment.

Resilience: calm and focused dealing with the unexpected and the exceptional Demonstrate a customer first mindset.

Preferred:
Knowledge of Excel/ PowerBI / Forecasting tools.

WHAT WE OFFEROur industry-leading award-winning benefits package shows how much we value our people. We know they're at the heart of L'Oréal's success, so we offer a fair and competitive package to help you thrive.

Enjoy perks like money-saving offers, free mortgage advice, share options and an enhanced pension plan. Love our brands? You'll get up to 60% off iconic names like YSL, Cera Ve, Armani, Kiehl's and Garnier! Because health matters, we offer private medical and dental insurance, discounted gym memberships, and onsite mental health support. We also provide enhanced family leave for all and up to 4 weeks of paid fertility leave, so you can prioritise what matters most.

Learning is in our DNA at L'Oréal. We'll help you master your role, build skills, and access top-notch leadership programs and monthly expert talks. And there's lots more too!

WHO WE AREL’Oréal is present in 150 markets on five continents. For more than a century, L’Oréal has devoted itself solely to ‘Create…