Internal Controls Manager

Job Title:

Internal Controls Manager

Location:

Flexible

Division:
Risk & Compliance:
Risk

Reports To:

Head of Controls Assurance

• Head of Controls Assurance

• Controls Governance Manager

• Risk & Governance Leads in Business Areas

• Risk Owners

• Compliance

• Operational Risk

• Outsourced Provider of “Controls Testing Services”

We are establishing a new Internal Controls Function to strengthen first-line accountability and provide independent second-line assurance over key financial, operational and regulatory controls.

The Controls Business Partner will play a critical role in supporting business areas in their interaction with the outsourced Controls Testing Services provider. The role focuses on ensuring that business areas are effectively engaged in the controls testing process, that high-quality inputs are provided, and that insights from testing are translated into tangible control improvements.

This role is central to embedding a strong controls culture across the organisation, acting as a key interface between the business, the Internal Controls Function, and the outsourced provider.

• Act as the primary point of contact for assigned business areas (either Reporting, Accounting and Tax, Finance Change & Operations, Financial Performance, Investments, and Group Actuarial or Risk and Compliance, Strategy, Marketing & Distribution and People & Sustainability).

• Support business stakeholders in understanding their responsibilities within the controls testing lifecycle.

• Facilitate effective communication between business areas and the outsourced testing provider.

• Maintain the controls library in the risk management system, working with other colleagues in the Risk Function to ensure control records are maintained and updated, including following feedback from business stakeholders.

• Coordinate and secure required inputs from business areas for controls testing, including documentation, walkthroughs and evidence.

• Ensure timely and accurate responses to requests from the outsourced provider.

• Track progress of testing activities across assigned business areas and elevate delays or issues as required.

• Provide practical guidance to business areas on strengthening control design and operation.

• Translate findings and insights from testing into actionable recommendations.

• Support business areas in embedding sustainable remediation actions.

• Support the review of testing performed by the outsourced provider, focusing on completeness, accuracy and consistency.

• Highlight potential quality concerns and elevate to the Controls Governance Manager.

• Assist in thematic reviews and identification of recurring control issues.

• Build strong, trusted relationships with key stakeholders across assigned business areas.

• Act as a credible second-line partner, balancing support with appropriate challenge.

• Promote awareness of controls best practice and regulatory expectations.

• Contribute to the development of reporting on control effectiveness, issues and remediation progress.

• Provide insights on themes, trends and emerging risks within assigned business areas.

• Support preparation of materials for governance forums where required.

• Identify opportunities to improve controls processes, documentation and testing readiness within business areas.

• Support initiatives to enhance the effectiveness of the Internal Controls Function.

• Promote consistency in control documentation and practices across the organisation.

• Understanding of internal control frameworks, risk management and assurance practices.

• Experience in insurance, financial services, or a similarly regulated environment.

• Familiarity with regulatory expectations (e.g. PRA/FCA, Solvency II or equivalent) is advantageous.

• Strong interpersonal skills with the ability to engage effectively across business functions.

• Ability to build trusted relationships and influence stakeholders.

• Clear and concise written and verbal communication skills.

• Ability to translate technical controls concepts into practical business language.

• Attention to Detail

• Strong organisational skills with the ability to manage multiple priorities.

• High level of attention to detail in reviewing…