Policy & Compliance Manager

Department: Operations

Employment Type: Fixed Term Contract

Location: London, UK

Help Shape Compliance That Enables Growth

We're looking for someone who enjoys turning complex policies and regulatory requirements into practical processes that help teams work effectively and customers receive an exceptional experience.

As our Policy & Compliance Manager, you'll help ensure our services remain compliant while enabling the business to scale efficiently. You'll work across legal, product, engineering, operations, customer support, and external partners to identify risks, improve processes, coordinate audits, and embed compliance into the way we work every day.

12 month Fixed Term Contract

Compliance & Governance

• Interpret and apply industry-specific policies, contractual requirements, and regulatory obligations, including those relating to domain name registration services, registry partners, and ICANN frameworks.
• Develop and improve compliance processes, controls, and operating procedures.
• Monitor compliance obligations and identify potential gaps or risks before they become issues.
• Support ongoing compliance programmes including ISO 27001 and other recognised governance frameworks.

• Coordinate internal and external audits, evidence collection, and remediation activities.
• Conduct compliance reviews, risk assessments, and control effectiveness evaluations.
• Maintain audit documentation, risk registers, and compliance reporting.
• Drive corrective actions through to completion and support continuous improvement initiatives.

• Work with compliance and governance platforms such as Vanta, Sprinto, or similar tools to manage controls, evidence collection, monitoring, and audit readiness.
• Leverage technology and automation to improve compliance visibility, operational efficiency, and reporting.
• Help teams adopt scalable compliance processes that reduce manual effort while maintaining control effectiveness.

• Identify opportunities to streamline processes while maintaining compliance standards.
• Support regulatory change management and policy implementation projects.
• Develop meaningful compliance reporting, metrics, and insights for leadership teams.

• Collaborate with legal, engineering, product, operations, customer support, customer success, and external partners.
• Provide guidance, training, and support to help teams understand and meet compliance requirements.
• Communicate complex compliance topics in a clear and practical way to a wide range of audiences.

You’ll partner with teams across the business to embed compliance into everyday operations, coordinate audits, strengthen risk management practices, and ensure our services continue to meet regulatory, contractual, registry partner, and industry policy obligations.

You understand ISO 27001 principles and can support audits, control management, evidence gathering, remediation activities, and ongoing certification requirements.

You can plan, coordinate, and support internal and external audits while managing multiple stakeholders and competing priorities.

You have experience using Vanta, or similar compliance management platforms to support audit readiness, evidence management, and control monitoring.

You can identify inefficiencies, simplify workflows, and implement scalable solutions that balance compliance and business objectives.

You build trusted relationships across teams and can communicate complex topics clearly and confidently.

You can investigate issues, identify root causes, assess impacts, and make practical recommendations.

You’ll Thrive Here If You

You'll know you're making an impact when:

There are many reasons to come on board our team of talented professionals, but here are just a few…

• We are collaborative, fair, consciously inclusive, and flexible
• We trust, value, and support our people to make the difference
• We believe that diversity of thought and experience provides the platform for innovation and creativity
• We invest in the development of our people to drive our ambitions forward
• We offer a range of benefits (including your choice of tech) and a competitive package
• We offer a great work environment in an internationally successful enterprise in the online services industry

At Team Internet, we believe in equal opportunities for everyone. We value diversity and make sure all applicants get a fair chance, because we know that our collective strength and diversity makes us stronger.