Customer Success Manager -Search & Staffing

Linked In is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

At Linked In, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a Linked In office on select days, as determined by the business needs of the team.

This role will be based in London.

The Customer Success Managerroleis part of the Linked In Talent Solutions organisation. Thisisan important role in our Search &Staffingvertical, focusing onlocalrelationships with ourcomplex, Large Enterprise Staffing  clientsinthe UK.

Yourprimaryobjective is to be ahighlytrusted advisor and strategic partner to Enterprise Staffingcompanies, working with multipleseniorstakeholders internally and externally to drive strategy around the optimisation of our products, leveraging our data, providing thought-leadershipindustryadvice; and helping our solutions become a mission critical, irreplaceable part of our client’ sourcing process.

Responsibilities

• Develop optimizationandretention strategies by becoming a trusted partner to our Enterprise Search &Staffing customers - maximizing the benefits of their investment; and working towards our clients’ objectives.

• Own the value assurance journey of ourstaffing partners, from inception to planning, to review, to value articulation,throughout key customer moments.

• Maintain relationships with our key client stakeholders,often
  
  Director+level, providingindustryadvisory and updates on their investment and sourcing strategies.

• Meet clients in person, and host one-to-many customer events related to product optimization, enablement at scale, and industry insights.

• Partner closely alongside the Linked Insales organisation to lead post-sales implementation and project management activity, together with identifying commercial opportunities to optimise client’s investment, growth and continuity,

• Utilise Linked In, client and other data to derive insights and use these to drive greater customer success with Linked In products.

• Maintain a deep understanding of our solutions and provide strategic advice to customers on how to fully capitalize on their Linked In investment.

• Become a thought leader within the recruitment space offering insight and perspective into industry benchmarking and market trends as well as best practices.

Basic qualifications:

• 3+ yearsofexperiencein Customer Success, Account Management,orClient Relations

• Experience in Search & Staffing, Agency Recruitment or similar hire-for-others industry experience, or working with Staffing customers.

Preferred Qualifications
:

• Demonstrated ability to manage aselect, complexportfolioof clients

• Experience in managing senior stakeholders,consulting,presenting in board meetings, driving presentations to a C-suite audience

• Commercial acumen and ability to articulate value delivery towards customer’s objectives

• Strong verbal and written communication skills and technical aptitude

• Excellent organizational, project management, and time management skills

• Experienceanalysingdata, trends and client information to identify product or service growth opportunities

• Proficient in AItools such as Microsoft Co-Pilot, Co-Work, and Claude

• Proficient in Salesforce & Microsoft Office (Outlook, Excel, Word and Power Point)

• Excellent interpersonal skill with ability to build authentic business relationships

Suggested

Skills:

• Stakeholder Management

• Account Management

• Data Analysis

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