Life Sciences Program Manager​/Program Executive

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Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

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The Life Sciences Program Executive is a senior, executive-facing individual contributor within the Global Life Sciences Acceleration Hub  this role, you will lead our most complex and strategic Life Sciences customer engagements, overseeing multi-workstream transformations and enterprise implementations.

You will own the end-to-end program P&L, direct the Salesforce project team, lead steering committees, and manage executive customer relationships. The ideal candidate brings a deep background in Life Sciences (pharma, biotech, medtech) combined with IT or management consulting delivery experience, acting as a strategic advisor to customers, partners, and internal teams. You will sit at the forefront of AI transformations that accelerate drug commercialization, streamline field engagement, and modernize operations through intelligent, autonomous agents.

Responsibilities Leverage AI tooling and workflow automation to optimize program delivery, reduce manual overhead, and drive efficiency for your project teams.

Define the program strategy, governance, and management approach, ensuring alignment with executive stakeholders on key objectives and business outcomes.

Serve as the primary executive-facing delivery contact, owning communications regarding performance, expectations, and issue resolution up to the CxO level.

Foster and elevate high-performing cross-functional Professional Services teams, contributing to methodologies that improve service delivery across strategic accounts.

Oversee end-to-end service delivery, maintaining accountability for program financials, including budget governance, bid-versus-delivered margins, and contract commitments.

Drive the adoption of AI and transformational capabilities by aligning IT strategy and processes with measurable customer outcomes.

Proactively anticipate, mitigate, and manage project risks, providing actionable recommendations and strategic guidance to leadership.

Identify new opportunities and expand business relationships in partnership with Sales, Customer Success, and Product teams to deliver mutual value.

Required Qualifications
12+ years of professional services or consulting delivery experience, with direct accountability for program execution, scope, financials, and risk management.
5+ years of Life Sciences industry experience (e.g., pharma, biotech, medtech) with the ability to engage credibly at the executive level on commercial, regulatory, and operational priorities.
5+ years of experience leading large, cross-functional delivery teams and third-party system integrators globally without positional authority.

Demonstrated experience leading large-scale, complex programs ($10M+) with a track record of achieving measurable business outcomes.

Proven experience managing program financials at the engagement level, including forecasting, revenue control, and earned value analysis.

End-to-end knowledge of system development and…