Analyst​/Associate eFX Client Services

Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

MUFG is seeking an Electronic Foreign Exchange Client Services Specialist to join its London-based team, supporting the advancement and expansion of its electronic foreign exchange business throughout EMEA. This position affords you the privilege of engaging with regional and international stakeholders, delivering dependable client service, facilitating electronic trading activities, analysing client performance metrics, and orchestrating business initiatives. You will be immersed in a highly collaborative environment where your dedication to exemplary service and your capacity for cultivating robust relationships are held in high regard.

The organisation is celebrated for its inclusive ethos, supportive leadership, and unwavering commitment to professional development, offering flexible working arrangements and access to comprehensive training resources. Should you possess a genuine interest in financial markets and flourish within a communal setting that values teamwork and knowledge sharing, this opportunity is ideally suited to you.
* Become part of a globally renowned financial institution recognised for nurturing talent and fostering professional advancement through extensive training programmes and flexible working policies.
* Engage in a highly collaborative environment where your interpersonal acumen and commitment to client satisfaction are acknowledged and rewarded, with opportunities to connect with colleagues across EMEA and internationally.
* Contribute to the forefront of electronic foreign exchange progression by supporting clients, analysing performance data, and participating in business initiatives that influence the future of digital trading.

What you'll do:

As an Electronic Foreign Exchange Client Services Specialist based in London, you will serve as a cornerstone in supporting clients engaged in electronic trading activities across EMEA. Your daily undertakings will encompass responding promptly to client enquiries related to trading flows whilst maintaining thorough records of each interaction. You will collaborate extensively with various teams—sales professionals, trading desks, technology experts, operations staff—to resolve issues efficiently.

By gathering feedback from clients and documenting service requirements or challenges encountered during onboarding or platform enablement processes, you will facilitate improvements in workflow efficiency as well as overall client experience. Regular attendance at meetings with clients enables you to represent the business with decorum while producing insightful management reports that inform strategic decision-making. Identifying patterns in recurring issues or control gaps allows you to propose actionable solutions that fortify operational resilience.

For those appointed at Associate level or above within this role, additional responsibilities include guiding junior colleagues through complex scenarios without…