Shift Manager; Engineering

Position: Shift Manager (Engineering)
Role:
Shift Manager - Onsite

Role Overview

The Shift Manager is a hands-on operational leadership role responsible for leading the shift engineering team and ensuring seamless 24/7 building operations. This position focuses on real-time response coordination, shift team supervision, operational continuity across shift patterns, and maintaining immediate system availability during out-of-hours periods. The role requires physical presence during shift operations and direct oversight of shift engineers executing maintenance and reactive tasks.

Key Responsibilities

Shift Team Leadership & Direct Supervision

· Provide on-shift leadership and direct supervision of shift engineers, ensuring immediate task prioritization and technical guidance during operational periods

· Conduct daily shift briefings and end-of-shift debriefs to communicate priorities, safety alerts, and operational handovers

· Build and maintain high-performing shift teams through active coaching, on-the-job mentoring, and real-time performance feedback

· Manage shift team attendance, absences, and daily resource deployment to maintain operational coverage

· Perform on-shift capability assessments and identify skill development needs for individual shift engineers

· Lead by example through hands-on involvement in technical tasks during critical situations or resource constraints

· Foster team cohesion and morale across shift patterns, ensuring consistent standards between different shift teams

24/7 Operational Continuity & Real-Time Response

· Maintain operational command during assigned shift periods, ensuring immediate response to all building system alerts and failures

· Monitor live Building Management Systems (BMS), fire alarm panels, and critical system dashboards throughout shift operations

· Coordinate rapid response to equipment breakdowns, alarms, and emergency situations requiring immediate engineering intervention

· Direct shift engineers on urgent reactive tasks, prioritizing based on operational impact and client requirements

· Execute real-time decision-making for system isolations, emergency shutdowns, and critical equipment changeovers

· Manage simultaneous incidents during shift periods, deploying resources effectively to minimize service disruption

· Provide technical troubleshooting support to shift engineers for complex system failures or diagnostic challenges

· Maintain continuous communication with building security, client representatives, and on-call stakeholders during incidents

Shift Handover Management & Communication

· Execute structured shift handovers with incoming/outgoing Shift Engineering Managers or day team supervisors

· Maintain comprehensive shift logs documenting incidents, completed works, ongoing issues, and outstanding actions

· Ensure all critical information is communicated clearly between shift teams to prevent information loss or task duplication

· Update work management systems in real-time with shift activities, reactive responses, and job status changes

· Brief Engineering Manager on significant shift events, trends, or emerging issues requiring management attention

· Coordinate with day teams on tasks requiring follow-up, specialist input, or continuation beyond shift hours

Out-of-Hours & Emergency Coordination

· Serve as primary escalation point for all engineering emergencies during shift periods

· Mobilize emergency response resources including on-call specialists, contractors, or additional shift engineers when required

· Coordinate with emergency services (fire, police, ambulance) during critical incidents affecting building safety or operations

· Execute emergency procedures including evacuations, system isolations, or building lockdowns as required

· Manage client communication during…