Senior Customer Success Manager - Learning

• Full-time
• Workplace Type:
  Hybrid
• Department: GBO

Linked In is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

At Linked In, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a Linked In office on select days, as determined by the business needs of the team.

This role will be based in London.

The Senior Customer Success Manager (CSM) is a strategic advisor and AI-savvy partner to our customers, helping them unlock measurable value from Linked In Learning Solutions. This role blends customer advocacy, data-driven insights, consultancy and change management to drive adoption, retention, and growth.

As a CSM you will be tasked with:

Serving as a Customer Champion and Advocate

Helping Customers realize value from their investment

Partnering on customer retention and expansion

Acting as a consultant across the customer lifecycle to embed Learning into their L&D & Talent Management Strategy

The CSM will partner with various stakeholders within assigned customers to ensure effective user and product onboarding, adoption and engagement on Linked In Learning products and solutions.

Drive Customer Success & Retention

Partner with sales counterparts to ensure adoption, mitigate churn risk, and deliver measurable ROI through success plans and regular value reviews.

Navigate enterprise and large enterprise procurement cycles and multi‑stakeholder governance.

Build trusted relationships with customer stakeholders, align on business objectives, and guide them to achieve organisational & operational priorities and full product value.

Share impactful data and recommendations, provide ongoing consultation and best‑practice recommendations aligned to agreed success criteria.

Maintain a deep understanding of Linked In products to guide customers on best practice.

Drive adoption across distributed organisations (departments, agencies etc) with outcome‑based success plans.

Tailor enablement and content strategies to organisational priorities (workforce skills, digital skills, internal mobility, digital transformation, efficiency, EDI etc).

Guide customers through utilising AI‑driven features like content recommendations, skills mapping (Career Hub & Talent Architecture) and personalised enablement to accelerate Linked In Learning adoption, demonstrate impact, and support equitable workforce & talent development and retention.

Analyse usage metrics,identifylowutilization, and implement strategies to boost adoption and customer success.

Partner with internal teams (e.g., Account Directors, Global Services, Product) to delivera unified customer experience and influence product improvements.

Manage and execute projects to drive adoption of new product capabilities with customers.

20% travel required to meet customers.

5+ years of experience in any of the following:
Customer Success, Account Management/Sales, Consulting,…