NetSuite Customer Success Manager

At No

Blue2, we measure success by the value our customers realise, not simply by the projects we deliver. As a Customer Success Manager, you will help customers continuously maximise the return on their Net Suite investment by identifying opportunities to improve business performance, increase automation, reduce operational friction and unlock new capabilities that support their strategic objectives.

Working alongside the Account Management team, you will become a strategic adviser who understands each customer’s business, measures customer health, identifies commercial and operational opportunities, reduces churn risk and develops multi-year optimisation roadmaps. You will combine commercial acumen, business consulting expertise, Net Suite knowledge and AI-enabled ways of working to help customers continually evolve their ERP landscape while creating sustainable growth opportunities for No Blue
2.

• Each strategic customer has an active, regularly reviewed Customer Value Roadmap aligned to its business goals.
• Customer Health Scores improve over time, with risks identified early and proactive interventions agreed.
• Optimisation opportunities are prioritised by business impact, complexity and expected return on investment.
• Customers can see measurable business value from recommendations, including stronger adoption, productivity, reporting and automation.
• Account Managers have clear insight to support quarterly business reviews, renewals and strategic account planning.

• Develop and maintain customer-specific optimisation roadmaps aligned to business goals and evolving priorities.
• Prioritise quick wins and longer-term transformation initiatives based on business impact, complexity and return on investment.
• Align roadmaps with Net Suite product releases and review progress regularly with customers.
• Partner with Account Managers so roadmaps inform quarterly business reviews, renewal discussions and strategic account planning.
• Deliver customer health checks that identify system inefficiencies, under used functionality and opportunities to add value across the customer’s product stack.
• Diagnose inefficiencies across finance and operational processes and identify opportunities to automate manual activity.
• Recommend improvements to reporting, visibility, decision‑making, user adoption and the use of Net Suite functionality.
• Identify commercial opportunities where additional services or solutions will create measurable business value.
• Quantify the expected business impact and return on investment of recommendations.
• Develop and maintain Customer Health Scores across the managed portfolio, monitoring engagement, adoption, satisfaction and realised value.
• Identify leading indicators of churn or declining engagement and recommend proactive interventions.
• Track roadmap progress and value delivered, sharing clear insight with customers and internal stakeholders.
• Provide guidance on relevant industry trends and the changes customers should consider.

• Strong Net Suite knowledge and an understanding of how ERP capability supports finance and operational processes.
• Business consulting experience, with the ability to assess current‑state challenges and turn them into practical, prioritised recommendations.
• Commercial acumen and confidence building value cases that connect technical improvements to measurable business outcomes.
• Excellent stakeholder management and communication skills, including the ability to advise senior and executive stakeholders.
• Analytical and structured, with the ability to manage a customer portfolio and maintain clear roadmaps.
• Proactive and curious, with a mindset focused on uncovering opportunities customers may not…