CX Lead Retention
Listed on 2026-10-16
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Business
Customer Success Management
Galeta is recruiting a hands-on head of Customer Experience to lead a team of CX agents for 1,500 wholesale customers. You’ll own response times, deliveries, credits, and complaints, turning the voice of the customer into action.
You’ll build the digital backbone—CRM and order-management, automate routine work, and create reporting to spot risk and drive improvements. This role blends leadership with practical delivery across Sales, Production, Dispatch and Logistics.
The following role is for a CX Lead:
Growth, Retention & Experience with Galeta.
We appreciate your interest in this position.
Join Galeta and contribute to our ongoing work.
Take a moment to read everything above and see whether this role is right for you.
This posting is for the CX Lead:
Growth, Retention & Experience role at Galeta, based in Greater London, England, United Kingdom.
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