Customer Experience Business Analyst

• Full-time
• Department:
  Product
• Employment Type:
  
  Fixed Term Contract (FTC)

Fastmarkets is an industry-leading price-reporting agency (PRA) and information provider for global commodities, providing price data, news, analytics and events for the agriculture, forest products, metals and mining and new-generation energy markets.

Fastmarkets' data is critical for customers seeking to understand and predict dynamic, sometimes opaque markets, enabling trading and risk management. Fastmarkets is a global business with a history dating back to 1865 and is built on trust and deep market knowledge. It has more than 700 employees spread across global locations in the UK, US, China, India, Singapore, Brazil, Belgium, Bulgaria, Finland and beyond.

The Role

The Business Analyst will work closely with the product, business and technology teams to identify and resolve gaps in requirements to address business problems and customer needs.

The role will combine strong business analysis practice with practical use of artificial intelligence to improve the speed, quality and consistency of discovery, requirements definition, processdesignand delivery.

This role will help the business lean further into AI-driven ways of working. It willidentifywhere AI,automation and better use of data can remove low-value manual activity, improve decision-makingand create better customer and colleague experiences. The Business Analyst will test opportunities responsibly, show measurable value and help teams adoptnew approacheswhilemaintainingappropriate human oversight, informationsecurityand data quality.

The successful candidate will be comfortable working with complex systems, including pricing and data platforms, and moving between process mapping, user journeys, data analysis, user stories, acceptancecriteriaand lightweight prototypes. They will use AI as a co-pilot, not a substitute for judgement, stakeholderengagementor accountability.

Principal Accountabilities

Own requirements from discovery through delivery, ensuring clear, complete and agreed outcomes.

Lead stakeholder engagement to gather requirements, challenge assumptions and uncover business needs.

Translate business objectives into high-quality user stories, acceptance criteria and process flows.

Own backlog quality and readiness, ensuring priorities are clearly defined and delivery-ready.

Manage analysis activities independently across multiple initiatives with minimal supervision.

Facilitate workshops and discovery sessions to align business, customer and technical requirements.

Analyse and improve business processes to drive efficiency, scalability and customer value.

Define success measures, support testing and validate outcomes against business objectives.

Identify and resolve requirements risks, dependencies, gaps and ambiguities early in delivery.

Use AI tools as part of daily analysis activities to improve research, documentation, backlog refinement and decision-making.

Identify, test and champion practical uses of AI and automation that help teams work smarter while maintaining appropriate governance and oversight.

We recruit talented, dynamic people with diverse backgrounds and experiences, all united by a belief in our mission to provide the world’s leading and most trusted price reporting, events, and intelligence service for the markets we serve. We’re proud to be an equal opportunities employer and are committed to creating a fully inclusive workplace, where everyone feels able to participate and contribute meaningfully.

If you are open-minded, curious, resilient, solutions-oriented and committed to promoting equality, then read on.

KNOWLEDGE, EXPERIENCE AND SKILLS

We are looking for an individual who is…