Global IT Tech Area Lead & Senior Director - IT & Business Platforms

London | Lisbon

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities.

Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

BCG runs on a portfolio of enterprise business platforms that power how the firm operates day to day. Service Now is the largest and most critical of these platforms, and sits alongside a wider landscape of other business platforms supporting different parts of the firm. As BCG scales, and as AI reshapes what these platforms can do, we need a single technical owner who can optimise this ecosystem reliably today while building it into a modern, AI-ready foundation for tomorrow.

Realising this vision requires leadership that combines deep platform engineering and operations expertise with commercial judgment, security rigor, and the ability to partner closely with the business functions these platforms serve. As Senior Director, Business Platforms, you will be BCG's foremost technical authority on the firm's enterprise business platform ecosystem. Anchored by Service Now, our largest platform, and extending to others distributed across BCG, you will own how these platforms are run, secured, funded, and evolved, acting as the connective tissue between business stakeholders and the technical teams who build and operate the platforms.

You will lead with both breadth – spanning platform operations, financial and vendor management, security and compliance, workflow design, and business partnership – and depth, setting the technical direction and standards the wider platform ecosystem is built on. You will oversee key decisions, including platform and vendor selection, consolidation versus fragmentation across the portfolio, investment priorities, and the technology, security, and operational health metrics used to track platform performance, while providing clarity and direction where ownership or approach is not already well defined.

From a people-management perspective, you will lead the technical teams who build, operate, and support BCG's business platforms, including the function providing 24/7 support and manage the vendor relationships that sit alongside them. You will own a multi-million dollar budget across the portfolio.

• Operate and run BCG's business platforms on behalf of the firm, with Service Now as the largest and most critical example, alongside the other business platforms distributed across BCG.
• Own end-to-end platform operations, including maintenance, patching, feature upgrades, and release and change management, to keep platforms reliable, current, and performant.
• Lead the 24/7 support model delivered through your teams, acting as the senior escalation point for outages and major incidents, and driving post-incident review and continuous improvement.
• Partner with CMDB and asset management teams to maintain an accurate, well-governed technical inventory across the platform landscape.
• Understand the…