ECommerce Product, Senior Vice President- Services

Citi is looking for a Senior Vice President, eCommerce Product to lead the strategy, development, and commercialization of next-generation digital payments and embedded account solutions across the UK, Europe, and globally. Sitting within Citi's Global eCommerce and Banking as a Service team, this role carries significant ownership over eCommerce product direction - shaping offerings that serve high-growth client segments including Marketplaces, Online Travel, and other digital commerce platforms.

You will work at the intersection of payments innovation, product development, client engagement, and cross-functional delivery, driving outcomes that directly impact Citi's position in the global eCommerce market.

• Own the eCommerce payments product strategy for the UK and Europe regions, defining priorities based on market opportunity, client need, and revenue potential, and ensuring alignment across product, sales, and senior stakeholder groups.
• Monitor market trends and competitive dynamics continuously to identify emerging eCommerce use cases, revenue opportunities, and areas where Citi can innovate.
• Engage directly with high-priority clients to co-create solutions, shape strategic deal structures, and translate client needs into clearly defined product requirements.
• Lead end-to-end solution design and product development in collaboration with technology teams, external partners, and functions including risk and compliance, delivering enhancements that improve client outcomes.
• Establish risk assessment frameworks and client onboarding screening criteria for eCommerce segments, and maintain ongoing monitoring of existing client risk exposure.
• Drive commercialization programs in close partnership with Sales, Client, and Marketing teams to convert product capabilities into measurable revenue growth.
• Define and track performance targets in collaboration with Sales, using metrics to evaluate product effectiveness and inform roadmap decisions.

• Extensive experience in payments, with deep expertise in building embedded payments solutions for digital and platform-based businesses.
• Demonstrated ability to lead technology and payments product development and management within large, complex organizations, with a track record of successfully bringing new products to market.
• Familiarity with technology concepts including application architecture and APIs, enabling effective collaboration with engineering and platform teams.
• In-depth knowledge of the Fintech and digital platform landscape, including online Marketplaces, Online Travel, and platform-based digital commerce.
• Strong leadership capability with a track record of building trust across senior stakeholders, managing cross-functional teams, and delivering results in matrixed environments.
• Ability to apply rigorous quantitative and qualitative analysis to solve complex problems and develop commercially viable solutions.
• Clear command of risk and compliance frameworks, with the ability to embed control thinking into product design and client onboarding decisions.
• Exceptional interpersonal and communication skills, with a demonstrated ability to influence across organizational boundaries and build consensus among diverse groups.

• Experience navigating ambiguous, fast-moving environments and applying creative thinking to resolve novel business and product challenges.
• A master's degree in a relevant field, complementing a required bachelor's degree preferred.

This is a senior leadership opportunity with genuine strategic influence over one of Citi's most dynamic and high-growth business areas. You will have the scope to shape product direction at a global scale, working alongside talented teams across multiple geographies and functions.

• Strategic ownership of a high-impact product portfolio with visibility at the most senior levels of the organization.
• Hybrid working model with 3 days in the office and 2 days working remotely, giving you flexibility alongside meaningful in-person collaboration.
• Access to global networks and cross-functional partnerships across product, technology, sales, and client teams in major markets.
• Opportunities for ongoing professional development, with exposure to complex, high-stakes challenges that sharpen leadership and commercial skills.
• Comprehensive financial wellbeing support and a competitive total compensation package reflective of senior-level contribution.
• A…