Operations Agent - Nights

Position: Operations Agent - Nights 4 on 4 off
Location: Heathrow

Our client has a vacancy for a 4 on 4 off nights role (Apply online only)

The role is located around Heathrow and is paying a salary up to £47k

We are looking for experienced Operations professionals who are fully conversant with managing end-to-end import and export movements, with a particular emphasis on exports, across both air and road freight.

Key requirements include:

* Experienced with completing all functions of end-to-end AOG (Aircraft on Ground) shipments and the associated service requirements

* Strong operational experience (exports being the main focus)

* Customs entry experience would be advantageous, although this can be taught to candidates with solid industry knowledge

* Excellent communication and customer service skills

* Ability to respond quickly and professionally to customer emails and operational requirements

* Minimum 5–7 years of industry experience with significant exposure to aerospace export operations (AOG, engines, aircraft parts, hazardous goods).
   Educated to a good standard of GCSEs with Maths & English level 5/C preferred.
   A good standard of general computer skills – (knowledge in Microsoft Office; Word, Outlook, PowerPoint, Excel would be advantageous.)
   Must be able to perform in a fast pace / high volume work environment.
   Exercises judgment within defined procedures and practices
   Cargo Wise software experience a plus.

Duties Include:

Demonstrate ability to recognize process improvement opportunities and effectively communicate, implement change.
Resolves non-routine problems with specialised knowledge
Must be able to perform in a fast pace / high volume work environment.
Exercises judgment within defined procedures and practices
Required to work hours other than the set shift hours to facilitate the completion of required work or resolve critical issues. Must be available for occasional on-call
duty.
Ability to work both collaboratively and autonomously in the work setting.
A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role.
Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things
differently.
Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!
Maintain a high level of professionalism along with extreme discretion with all information at all times