Packaging Account Manager - FTC

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Reporting

Location:

London - 16 Hatfields

Workplace Type:
Hybrid

tms unites technology, marketing, and sourcing to drive transformational change for the world’s leading brands. With 1,200+ employees across 26 countries, we offer an impressive range of solutions – from inspiration and innovation to category management and delivery.

Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including McDonald’s, T‑Mobile, O2, Starbucks, and adidas.

Most importantly, we're a place where you can achieve great things, and be recognized as the best.

Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves henticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving.

tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice! Visit us at

At tms we believe that from day one our job is to prepare you, develop you, train you and invest in you so that while with us you will become ready to take on the next challenge better prepared than you thought possible.

So whether you’re here for a meeting, a project, or a career – be prepared to Leave Changed.

We are seeking an ‘’Account & Local Market Activity Manager’’ to join our team and be a key player in driving our business & supporting a cluster of European markets for our client McDonald’s on packaging as well as growth categories.

Your primary objective is to provide exceptional service that aligns seamlessly with both tms and McDonald's overarching strategic framework . This role is client facing and you would join a dynamic team which is part of a larger, globally operating company.

• You are passionate about making a significant impact, possess strategic thinking skills, and relish the challenge of implementing projects to meet local requirements with boundless energy.
• You enjoy building and maintaining strong relationships with internal and external stakeholders, including system partners, to ensure seamless execution of market plans.
• You enjoy collaborating with cross-functional and multinational teams, gaining exposure to different cultures and perspectives.

• Operational Excellence:
  Take charge of ensuring the successful delivery of our services in your assigned market(s), adhering to market-specific Service Level Agreements (SLAs) and promptly resolving any operational issues that may arise. Your focus will be on meeting and surpassing our clients' expectations.
• Client Satisfaction and Relationship Management:
  Prioritize client satisfaction and oversee the health of our relationships with all stakeholders at McDonald's. Take a proactive approach to address challenges and develop comprehensive plans to enhance client engagement and loyalty.
• Strengthening Customer Relationships:
  Cultivate and strengthen relationships with all local stakeholders across McDonald's Supply Chain, Marketing, Operations, Communication and local franchisees when possible. Solidify our position as a strategic and valued partner.
• Collaboration and Issue Resolution:
  Collaborate effectively with McDonald's and tms’ functions to resolve complex issues between different departments, ensuring seamless operations and reinforcing our commitment to delivering value.
• Business…