Customer Success Account Director

London, United Kingdom | Posted on 21/10/2026

This is an opportunity to take ownership of sees.ai’s most important customer relationship in the UK, while helping to develop that relationship in the US.

Our service with this foundational customer, the UK’s leading electricity transmission operator, has already progressed from trials into full operational rollout. Successfully growing a service across an organisation of this scale requires more than delivering the data.

The customer needs to understand where the value lies, how the service fits into its wider operation and what successful adoption looks like. Different stakeholders will have different priorities, and the scope of the relationship will continue to develop as both organisations learn more.

Success will also depend on understanding how major energy and utility organisations make decisions, procure new services and establish the governance required to adopt them  will need to work confidently across operational, commercial, procurement and executive stakeholders.

You will become the senior owner of that relationship, with overall responsibility for growing the account, while helping sees.ai develop senior customer relationships in the US.

Working directly with senior customer stakeholders, you will help define the business case for each phase of the relationship, establish how success will be measured and ensure that the customer can see the value sees.ai is creating.

You will work alongside our Client Delivery, Operations, Engineering and Commercial teams to turn those customer objectives into something sees.ai can deliver credibly and commercially.

As the account grows, you will recruit, develop and lead the Customer Success team needed to support customers in the UK and, in time, the US.

Location: London (hybrid), with regular travel to our Chichester office and customer sites across the UK, and occasional travel to the US

Reports to: VP of Customer Success

Essential: Experience serving the energy, utility or critical infrastructure sector

Energy grids worldwide are under enormous pressure from rising demand, ageing infrastructure and the transition to renewable generation. Operators need more frequent, consistent and detailed information about their networks than conventional inspection methods can provide.

sees.ai collects and delivers that information safely and at scale using autonomous UAS.

Today, the data primarily consists of high-resolution imagery, with the capability extending to video, thermal imaging and LiDAR. We develop the entire system in-house: the UAS, ground-control systems, cloud software and field operation itself.

Our work with the UK’s leading electricity transmission operator has already progressed from trials into full operational service. Growing that relationship, and supporting its development in the US, represents the next important stage of our growth.

This role will help shape and drive that growth, while developing the customer relationships that will underpin sees.ai’s broader expansion. You may also take responsibility for other accounts as they develop.

• Become sees.ai’s senior relationship owner for our foundational UK customer, with overall responsibility for growing the account.
• Work with the customer to define the business case, outcomes and measures of success for each stage of the relationship.
• Ensure the customer can see, and continues to realise, the value sees.ai is creating across its operation.
• Navigate customer procurement, governance and decision-making processes to support wider operational adoption.
• Translate emerging customer needs into clear briefs,…