Product Operations Lead - Commercial

What you'll be doing Product Operations Lead
- Commercial Payments Corpay is currently looking to hire a Product Operations Lead
- Commercial Payments within our Corpay Complete division This position falls under our International Vehicle Payments line of business and is located in London, UK. Corpay is looking for a highly organised Product Operations / Product Analyst to support our product teams within our Commercial Payments team:
You’ll partner with the Product managers and help keep product delivery “running smoothly” by owning documentation, day-to-day execution support, KPI reporting, and coordination with external partners—especially Visa (card scheme)—and internal stakeholders across Engineering, Operations, Compliance, Finance, Marketing, Sales, and Customer Support. This is an ideal role for someone early in their product career who wants broad exposure to payments, cards, and software as a service (SaaS) product development, while building strong fundamentals in delivery cadence, stakeholder management, and data-driven product operations You will report directly to the VP, Product Corpay Complete, and collaborate with product managers, the commercial product team and internal stakeholders across Engineering, Operations, Compliance, Finance, Marketing, Sales, and Customer Support.

As a Product Operations Lead, Corpay will set you up for success by providing:
Assigned workspace in our designated London, Paddington, UK office location Company-issued equipment Formal, hands-on training

• Documentation & product enablement Create and maintain high-quality product documentation, including:
  Feature notes, release notes, customer guides, FAQs Process/runbooks (support processes, operational playbooks)
• Reporting Documents Own the “single source of truth” for product artefacts (SharePoint), ensuring version control and easy discoverability. Support go-to-market readiness by coordinating internal enablement materials with Sales, Customer Success, and Support.
• KPI reporting & product insights Produce and maintain regular product KPI dashboards / reporting packs for both product lines (weekly/monthly cadence). Track product performance and operational health metrics such as:
  Spend/volume, active accounts/cards, transaction success rates, chargebacks/disputes, auth rates Funnel conversion (where applicable), customer adoption, feature usage Delivery metrics (lead time, release frequency), incident/support trends Assist with ad-hoc analysis and insight generation for business cases, prioritisation, and quarterly planning.
• Stakeholder management & cross-functional coordination Act as a coordination point between Product Managers and teams including Engineering, Ops, Risk/Compliance, Finance, Sales, and Support. Ensure stakeholder communications are timely and consistent (status updates, decisions, risks, dependencies). Help organise product reviews, steering updates, and customer/partner feedback loops.
• Continuous improvement Identify and implement improvements to product team workflows (templates, reporting automation, intake processes). Support auditability and governance by ensuring key decisions and approvals are documented.

You are structured and proactive: you don’t wait to be asked—if something is stuck, you chase it down. You can translate complexity into clarity: tidy notes, clear actions, and crisp documentation. You’re comfortable working with both internal teams and external partners. You enjoy working with data and can create simple, reliable reporting.

• 1–3 years’ experience in a coordination-heavy role (Product, Project/Delivery, Ops, Analyst, PMO, Implementation,…