VP Account Management

## VP Account Management Apply:
London:
Full time:
Posted Today:
JR000471#
** Job Description
** Collinson is the global leader in travel experiences and customer engagement, a business that builds loyalty 500 million times a day, across 140 countries, for some of the world's most ambitious brands. Our clients include major financial institutions, airlines, transport operators and retailers who trust us to design programmes that move customers from passive participation to genuine, measurable commitment.  Our loyalty practice sits at the intersection of behavioural strategy, data science and programme design.

We believe that the best loyalty programmes are strategic assets - not cost centres - and we've built our methodology around the evidence: that incrementality, not points balances, is the true measure of a programme's worth.

Recent mandates include the design and delivery of large-scale loyalty and customer engagement programmes across the transport, mobility and travel sectors. These are complex, high-stakes initiatives involving multiple stakeholders, significant commercial value and innovative customer propositions. They represent exactly the kind of work this role will be asked to support and lead.

Purpose of the jobThe VP of Account Management is a senior leadership role responsible for developing and growing strategic client relationships across major travel and transport sectors.

This individual acts as a trusted advisor to senior client stakeholders, leading complex loyalty consultancy engagements that deliver measurable commercial value, long-term partnership growth, and exceptional client experience.

The role requires a highly credible and commercially astute leader who is comfortable operating at executive level, managing complex organisational relationships, and navigating multi-stakeholder environments. A critical component of the role is the orchestration and management of multi-agency alliances, ensuring clear alignment, governance, and delivery coordination across internal teams, strategic partners, and client stakeholders.

The successful candidate will combine strategic thinking with operational excellence and will have a proven ability to lead cross-functional collaboration, align diverse delivery partners, and drive integrated programme outcomes within complex enterprise ecosystems.

Key Responsibilities ### Strategic Client Leadership
* Own and lead a portfolio of high-value strategic accounts within the travel, transport, and loyalty sectors.
* Build deep, trusted relationships with senior client stakeholders and become a recognised strategic advisor.
* Develop long-term account growth strategies aligned to client business priorities and commercial objectives.
* Identify opportunities to expand consultancy services, deepen partnerships, and drive incremental revenue growth.
* Lead executive-level discussions and represent the organisation confidently within complex corporate environments.### Loyalty Consultancy Partnership
* Work in close partnership with the VP, Loyalty Consulting to shape and deliver strategic client programmes.
* Act as the senior commercial and relationship lead across client engagements, ensuring consultancy recommendations land effectively within client organisations.
* Bring together client stakeholders, partners, and internal teams to enable successful programme delivery and long-term partnership growth.
* Support the development of loyalty strategies, partnership opportunities, and customer engagement initiatives by ensuring strong client alignment and stakeholder buy-in.
* Provide senior client counsel and navigate complex organisational dynamics to help drive decision-making and programme success.
* Ensure strategic consultancy outputs translate into actionable commercial outcomes and measurable client value.### Account Growth & Commercial Ownership
* Hold accountability for overall account performance, commercial delivery, and client satisfaction.
* Successfully manage and grow multi-million-pound accounts with a strong focus on retention, expansion, and profitability.
* Lead contract renewals, commercial negotiations, and strategic partnership discussions.
* Identify risks and opportunities early and proactively manage stakeholder expectations.
* Drive account planning, forecasting, and revenue reporting across the portfolio.### Stakeholder Management & Influence
* Navigate complex organisational structures and corporate politics with confidence and professionalism.
* Influence senior…