Operations Lead

At Gigs, we're building the operating system for mobile services—a platform that lets tech companies embed global connectivity into their products effortlessly.

• Speed. We move and we ship. We set bold deadlines and treat every week like it matters.
• Ownership. If you see something broken, fix it. We don't wait for permission.
• Customer Obsession
  . Our customers' product is our product.
• Ambiguity. We're building frontier technology in a complex domain. You'll need sound judgement and good instincts to make decisions without complete information.
• First principles. We don't ask how things have been done before. We ask why they were done that way at all.

Gigs has built a multi-market, multi-product embedded connectivity business, and we're looking for someone to own the operating system the Growth team runs on. This is a high-leverage, cross-functional role sitting at the intersection of strategy, data, and execution, responsible for making the Growth org faster, smarter, and more cohesive.

You will operate with high autonomy and report to the VP of Growth, while working closely with Finance, Legal, and functional leads across GTM, Customer Success, Implementation, and Marketing.

This role is for someone who thrives in complexity, communicates confidently with senior stakeholders, and uses AI as default leverage to move faster and build better.

• Own the operating cadence of Growth. Run planning cycles, reporting rhythms, and cross-functional coordination across GTM, Customer Success, Implementation, and Marketing, so Growth runs as one function.
• Build what lets knowledge travel. Write the playbooks, runbooks, and documentation that take what works in one region and make it work everywhere else. What you build should outlast your direct involvement.
• Own the data and reporting infrastructure. Build the systems that tell the Growth team what's working and where to focus next.
• Lead the AI and tooling stack. Make sure the team is actually using AI to multiply output.
• Drive strategic projects end-to-end. Market expansion, segmentation, GTM playbooks, from framing the problem to shipping the output.
• Keep the function moving. Unblock what needs unblocking across a multi-market, multi-product Growth team that's operating faster than its infrastructure can handle.

• 4+ years in a demanding operational environment
  — biz ops, strategy & ops, management consulting, or growth ops at a fast-scaling company. You've operated under pressure and know what it feels like to own something that matters
• You are self-driven and relentlessly proactive. You don't need someone to hand you a problem definition. You find the problem, form a view, and start moving. We'd rather tell you to slow down than push you to speed up
• AI is part of your working stack. You use AI tools daily—for analysis, automation, building internal tooling, accelerating research. You can point to specific things you've built or automated that didn't exist before you made them.
• You can read the room and the data. You can translate a data finding into a business decision and communicate it clearly to technical and non-technical audiences alike
• You're a generalist who goes deep. Comfortable moving between a data problem, a process problem, and a strategic framing problem in the same week
• High ownership, low ego. You juggle context across multiple work streams without dropping threads. You take pride in making complex things work reliably, not in getting credit for it. When something is yours, it gets done.

• You have experience in telecoms, fintech, or B2B SaaS - especially anything touching connectivity or payments.
• You've built or improved internal tooling or automated workflows…