Experience Coordinator

At The Intern Group, we believe in the power of potential. Our purpose is to inspire and encourage individuals to believe in and challenge themselves, discover their passions, and realize their true potential. Our vision is bold: a world where all 8 billion people can achieve their dreams. We are on a mission to make this vision a reality, aiming to welcome over 10,000 participants to our programs annually by 2030.

We aim to cultivate a future where international internships are a key component of academic journeys, with many participants supported by our scholarship program. This future will empower a new generation—skilled, globally-minded, and ready to lead with understanding and cooperation.

Guided by our core values—people focus, teamwork, continuous learning, and global leadership—The Intern Group has grown from a serendipitous meeting of our Co-Founders in a London pub to becoming the leading provider of international internships, receiving 40,000 applications annually. Join us in shaping the next generation of global leaders.

Does this sound like a place where you can grow? Want to be a part of our journey? Come join our team as:
Experience Coordinator
- London

Fixed-Term

Contract:

November - March contractor. Part-Time hours: 20 hours weekly

The impact you will make:
Do you love bringing people together and creating memorable experiences? We’re looking for a Part-Time Experience Coordinator to assist our Program Manager in delivering an exciting and engaging program for international participants in London.

In this role, you’ll help manage student engagement, organize cultural events, and ensure participants feel welcome and supported throughout their stay. You’ll handle remote administrative tasks while also hosting fun, in-person events on weekends or weeknights as needed. Your efforts will play a key part in fostering a positive community and gathering feedback to improve the program experience.

This position offers flexibility and variety, making it ideal for someone who thrives in dynamic environments, enjoys working with young people, and values a freelance lifestyle. Join us to be part of a program that celebrates cultural exchange, connection, and discovery in one of the world’s most exciting cities!

Location:

London, England

You’re excited about working here because you’ll:

• Provide Duty of Care by ensuring the well-being of in-country customers, and fostering a safe, enjoyable, and supportive abroad experience while proactively addressing challenges.
• Organize, Deliver, and Evaluate Program Events by planning activities, hosting in-person meet-ups, and assessing outcomes to enhance the event calendar and participant engagement.
• Liaise with Service Providers to coordinate program-related services, ensuring smooth operations and the delivery of high-quality support.
• Capture and edit content that aligns with our social media strategies, from photos and videos of our on-program interns.
• Handle Complaint Escalation and Customer Service Initiatives by efficiently resolving concerns and proactively implementing solutions to enhance participant satisfaction.
• Collect and Analyze Customer Feedback to assess program success, identify areas for improvement, and tailor offerings to meet participant needs.
• Provide Emergency Support to participants by responding quickly to crises and ensuring effective communication and resolution during emergencies.
• Support Administrative Tasks and Projects by contributing to operational activities that ensure seamless execution of the program.

We’re excited about you working here because you have:

• Secured Right to Work in the UK with the appropriate authorization to be employed.
• Residence or Ability to Commute to London to ensure reliable availability and…