Program Manager, Autonomous Partnership Programs

Location:

London, Barcelona or Berlin!

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

The autonomous transition is a transformational opportunity for Lyft. Our strategy focuses on becoming the preferred marketplace, fleet, and operational partner for the world's best Autonomous Vehicle (AV) providers. As AV services begin launching across Europe, the programs that govern our partnerships, from pre-launch planning through ongoing operations, become a critical foundation for sustainable growth. This role sits at the center of that work, owning the end-to-end management of our autonomous partnership programs and serving as the primary face of Lyft to our external partners.

You have experience managing complex, multi-stakeholder programs with external partners or customers. You are a skilled communicator who can represent Lyft externally with credibility and care, while bringing together a wide range of internal teams. You enjoy combining strategic relationship management with hands-on operational rigor, and you know how to stay close to the details without losing sight of the bigger picture.

You’re curious, proactive and comfortable working in a new space where processes are still being built.

YOUR DAILY ADVENTURES WILL INCLUDE:

Own program management end-to-end, from launch planning through ongoing operations, including creating launch plans, driving internal alignment on milestones and deliverables, managing workstream trackers, and ensuring quality of deliverables

Serve as the primary external point of contact for partners, leading regular syncs, managing day-to-day communications, and building the trusted relationships needed to navigate complex programs and surface issues proactively over time

Act as the central hub across cross-functional internal teams supporting the program; drive alignment on priorities and decisions, escalate issues with the right context, and be accountable for resolution Monitor program health and performance on a regular cadence; lead structured deep dives on customer experience, operational quality, and other key areas; present findings and share data and insights internally and with partners

Drive program optimization and manage the joint roadmap with partners, own the project intake process, gather requirements and impact sizing from partners, coordinate prioritization across internal teams, and ensure execution against agreed commitments

Identify and address gaps in processes, partner experience, or operational execution, proactively flagging risks and driving continuous improvement across the program lifecycleTO BE SUCCESSFUL IN THIS ROLE:

Typically 5+ years of experience in program management, relationship management, product operations, or a related field, with demonstrated experience in complex, multi-team environments and externally-facing programs

Experience serving as a face of the company externally, managing partner or customer relationships with professionalism and sound judgment

Strong program management skills, with the ability to run multiple structured work streams simultaneously across a wide range of stakeholders without losing sight of the details

Excellent written and verbal communication skills; comfortable preparing materials for and presenting to senior internal and external audiences

Experience managing joint roadmaps, intake processes, or cross-functional prioritization frameworks

Ability to navigate ambiguity and operate effectively in a fast-moving environment where priorities and processes continue to evolve

Familiarity with the AV, automotive, or mobility ecosystem is a plus BENEFITS & PERKS IN A NUTSHELL:

Flexible working…