Creative Operations Producer

MARI is a global events and experiences company with a portfolio of premium live properties across sports, art, and entertainment. These include the Madrid and Miami Open tennis tournaments and Frieze, a leading voice in contemporary art, as well as Barrett-Jackson, the Premium U.S. Collector Car Auction Company. MARI delivers unforgettable live experiences that connect people, inspire audiences, and shape culture.

Fixed Term Contract till January 2027, London Chiswick Park/Hyde Park

Mon‑Fri, 9am‑5pm

We are pioneers who are redefining the Winter Event Industry. We need talented team members to unleash world‑class winter magic by spreading our creative festivities far and wide.

Be a part of the Winter Wonderland Team! We’re a place that gives millions of people fun, chills, and memorable festive experiences. We’re the thinkers, people with solutions, doers and achievers whose job is to create and deliver world‑class new attractions, bars and winter entertainment.

Due to the continued growth and development of Winter Wonderland’s attractions and new products, we are seeking a Creative Operations Producer to join our creative team. This role will be based at our London Offices before the event, and then at Hyde Park in London while we operate.

• PROJECT EXECUTION:
  Coordinating the end‑to‑end production and operational management of PWR creative projects and PWR owned attractions, ensuring their successful delivery and the creation of captivating guest experiences.
• ART DIRECTION:
  Apply a deep understanding of art direction and creative expertise to maintain high creative standards and ensure that projects align with the Winter Wonderland vision.
• GUEST‑CENTRIC
  
  EXPERIENCE:
  
  Foster a strong passion for experience design and clearly understand the end‑user’s perspective, delivering compelling and memorable user experiences.
• ON‑SITE QUALITY:
  Play a pivotal role in upholding creative production excellence and visual appeal by actively being the “go‑to” contact on‑site. Ensure the project aligns with the creative vision and overall strategy.
• TEAM COLLABORATION & DECISION MAKING:
  Collaborate with internal stakeholders to make informed creative decisions, including those related to design aspects derived from the design deck.
• Support the VP Creative and Director of Creative Production throughout pre‑build, production site build, and break phases of the event, owning specific event deliverables with a focus on new asset enhancements, themed signage rollout, and acting as the primary creative contact for site‑wide major event structures.
• From initial design decks through to final delivery, develop creative detail with appointed contractors, lead art direction, and ensure all assets are delivered on brand, on time, and on proposition for event opening.
• Coordinate external suppliers and resources, both on‑site and remotely, to deliver the agreed creative intent efficiently and safely.
• During the live event, support the VP Creative and Director of Creative Production with on‑site delivery and hold operational oversight of PWR creative elements.
• Act as the day‑to‑day operational contact for PWR Bars, attractions, and the Ice Rink, ensuring smooth, safe, and effective event operations.
• Lead the administrative coordination of the creative core team in collaboration with Creative Operations, including rota planning and deputising on site.
• Liaise closely with onsite Operational Site Management, Production and H&S teams, Incident Reporting, senior PWR leadership, and venue managers to ensure timely communication between Creative and Attraction teams.
• Act as a trusted point of contact during incidents or emergencies, providing escalation support across ice attractions, Santa’s Grotto, and PWR-owned products, and overseeing reactive purchasing and budget controls in line with approved governance.
• Hands‑on coordination extends across PWR-owned bars, retail outlets, merchandised stock, VIP areas, and partnership activations, supporting service excellence through real‑time problem solving, meet‑and‑greet, and account management, particularly during peak trading periods.
• Coordinate on‑site requirements for key…