Head of Creative and Content

Overview

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Are you a creative leader ready to shape how a universally loved brand shows up in the world - bringing clarity, confidence and a little theatre along the way? At Pizza Express, creativity is part of our DNA. It's how we make every moment matter, from Soho to Singapore, from marble tables to mobile screens.

We're looking for a Senior Head of Content & Creative to define our creative vision and lead how our brand is expressed across campaigns, content, social and PR. This is a pivotal leadership role in our Marketing Team, a chance to build fame, fuel commercial impact and make Pizza Express unmistakable in every channel.

• Own the creative and content vision across campaigns, social, PR and brand touchpoints, translating strategy into standout work that drives impact.
• Lead brand expression end-to-end, defining how Pizza Express and Milano look, feel and sound across every channel.
• Inspire and develop an in-house team, setting standards, pace and collaborative ways of working across teams, agencies and partners.
• Set the social and content strategy, delivering premium, digital-first storytelling across Tik Tok, Instagram and emerging platforms.
• Own the PR and earned media agenda, building brand fame, talkability and reputation across the UK & Ireland.
• Act as a senior guardian of brand reputation, ensuring consistency and confidence in everything we put into the world.
• Work closely with Brand, Performance, CRM, Digital and CX, ensuring creative supports commercial priorities and customer moments.
• Lead end-to-end creative development of major campaigns, from idea to execution, ensuring they are bold, relevant and effective.
• Manage and challenge agencies, making sure briefs are clear, output is exceptional, and ambition is met.
• Establish creative KPIs and frameworks, reviewing performance and continually elevating quality and return.
• Champion innovation, exploring new formats, platforms and production approaches while keeping the brand unmistakably us.
• Be a senior creative voice across the business, sharing what's working, what's next and how creative is driving value.

• Proven senior leadership experience across creative, content, brand, social and communications; in-house or agency.
• A strong creative point of view, with the judgement to set direction and raise the bar across channels and formats.
• Deep understanding of content ecosystems
  -how social, PR, earned media and digital storytelling drive both brand love and commercial results.
• Experience leading multidisciplinary teams and agencies, building cultures where creativity thrives.
• Confidence operating at scale across markets, channels and formats, balancing consistency with local relevance.
• Strong stakeholder influence and a collaborative, positive leadership style.
• Commercial awareness, understanding effectiveness, budgets and the role of creative in delivering business outcomes.
• A culturally curious mindset, plugged into trends, platforms and what's resonating right now.
• Exceptional communication and storytelling skills.