Production Client Lead

Overview

Title:

Production Client Lead

Location:

Chancery Lane, London

Department / Client:
Client Services

Reporting to: TBC

The Production Client Lead is the strategic bridge between our creative agency partners, our production teams, and our end-clients. Reporting to the Head of Client Services, your primary goal is to drive organic growth by expanding current work streams and cross-selling new production services and tech.

• Drive Account Growth:
  Identify and convert opportunities to scale existing production volume and introduce new capabilities (e.g., content studios, digital automation, AI-led services).
• Creative Problem Solving:
  Partner with creative teams to "make the impossible possible," finding innovative production solutions to complex ideas that fit within defined client budgets.
• Agency & Client Partnership:
  Establish yourself as a trusted advisor to creative agencies, helping them understand how production can elevate their creative output while meeting client business needs.
• Account & Pitch Planning:
  Own production account plans and serve as the production lead for key client pitches to secure new business.
• Commercial Stewardship:
  Work closely with Finance and Production to own revenue forecasts, hit commit targets, and ensure the commercial viability of projects.
• Operational Connectivity:
  Ensure a "one-team" approach by aligning Global and Local production capabilities with client demands.

• Client Services Excellence:
  Proven background in high-level client management within an agency environment.
• Strategic & Commercial Mindset:
  Ability to see the "big picture" of a client's business and translate it into production opportunities.
• Problem-Solving Agility:
  Skilled at navigating the tension between ambitious creative vision and budget realities.
• Growth-Driven & Proactive: A self-starter who identifies gaps in current services and proactively "sells in" solutions.
• Adaptability:
  Ability to learn and speak confidently about new production technologies and products (e.g., AI, DCO, automation tools).
• Relationship Orchestration:
  Exceptional at collaborating with diverse stakeholders, from finance leads to creative directors and production specialists.

Diversity and inclusion is a core part of who we are at Publicis Production. We’re committed to building an inclusive culture that encourages, celebrates and supports our wonderfully diverse employee group – whatever their age, gender identity, race, sexual orientation, physical or mental ability or ethnicity. Diversity and inclusion doesn’t just fuel our creativity and innovation, it brings us closer to our people and audiences.

We will continue to strive to create a culture and environment where everyone feels empowered and more importantly comfortable enough to bring their full, authentic selves to work. We are committed to providing reasonable adjustments for employees with disabilities and for candidates in our application process. If you need assistance or adjustment due to a disability, please contact us.