Senior Digital Event Technician

Building a Brand Starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models:
Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology. Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

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The Senior Digital Event Technician is a specialised technical leadership role responsible for the end-to-end oversight and execution of complex virtual and hybrid event productions. Representing the FIRST brand as an implanted team member for a well‑known technology company, this individual provides deep expertise in streaming software, broadcast pipelines, and digital delivery workflows. The role requires senior‑level technical leadership to manage the full event lifecycle—from intake through execution—while ensuring global service standards and regional quality assurance.

• Provide end-to-end technical ownership of the event lifecycle, including intake, assignment, planning, execution, and post-event delivery to ensure high-quality results.
• Support consistency across regions with other Digital Technicians by providing technical direction, performing quality checks, and maintaining global consistency in service standards.
• Drive the creation and implementation of standardised processes, templates, reporting, and documentation to ensure operational efficiency across the global account.
• Act as the primary Subject Matter Expert (SME) for specific client needs and digital event production, maintaining global alignment and advising on attendee experiences.
• Lead the technical execution of mid‑to‑complex hybrid and virtual events, utilising software-based production platforms such as Streamyard, Wirecast, or VMix and core AV hardware.
• Provide advanced video editing services, including the production of show segments and on-demand playback content that requires detailed internal editing beyond basic top-and-tailing.
• Demonstrate expert ability to troubleshoot complex digital delivery workflows, audio/video signal flows, and broadcast pipeline failures under high-pressure live environments.
• Lead contributor briefings and translate complex digital broadcast standards and virtual workflows for non-technical clients and stakeholders.
• Ensure all digital platforms, streaming equipment, and assigned production studios are clean, operational, and ready for business daily.
• Coordinate with engineering resources to ensure broadcast systems and AV hardware are properly maintained, optimised, and regularly checked for performance.
• Train and mentor junior technicians on workflow design, digital platform operation, and pre-production best practices.
• Collaborate with show callers, technical directors, and external agencies to organise switcher layouts and ensure the flawless execution of technical cues.
• Identify and implement new digital production trends and alternative delivery methods by collecting feedback and identifying industry shifts.
• Ensure the team adheres to standard operating procedures and that all external agencies comply with company rules and facility regulations.
• Maintain the integrity of digital assets, streaming spec documentation, and encoding protocols to ensure reliable future delivery.
• Flex into operating other event production areas as skills and training allow, to support the wider team in hands‑on delivery.

• 5-7 years of experience in a similar role
• Expert-level proficiency in streaming and broadcast software such as Wirecast, VMix, and Streamyard, alongside encoding hardware and platforms.
• Advanced knowledge of video…