Global Community Moderator

Office:
London, United Kingdom. Department:
Administrative Services — Administrative Support

The New York Times mission is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination.

And it’s why our business strategy centers on making journalism so good that it’s worth paying for.

Every week, The New York Times hosts hundreds of conversations in our comments sections across a wide range of topics and types of articles — from investigations and breaking news to features and service journalism. We are seeking a Community Moderator in London to review reader‑submitted comments and work with Times journalists who are participating in the comments sections of their work.

You will be responsible for opening comments sections and moderating them according to our guidelines. This role requires excellent editorial judgment and attention to detail in a fast‑paced news‑driven environment. You should be eager to experiment with new approaches to deepening relationships between readers and Times journalists, and fostering high‑quality conversations. The ideal candidate has a background in journalism and online community building.

This is an in‑office position, based in London and includes regular attendance in the office four days each week. There may be some flexibility to work remotely per your departmental guidance.

• Moderate comments according to the Times’s Community Guidelines, maintaining a high‑quality reader experience.
• Track and share comment trends with the Community and Audience teams, using metrics dashboards and other available tools.
• Nominate reader comments to be elevated across the report; curate and embed reader comments and reporter posts in our journalism, as needed.
• Follow established escalation practices including responding to or appropriately routing reader flags and feedback.
• With direction from Community team leads, reach out to editors and reporters to set up journalist participation in comments in advance of publication.
• Suggest edits for reporter posts to align with Community team best practices for length, clarity and tone in comments sections; provide guidance to reporters and editors on how and when to reply to readers.
• Assist editors with research for projects that involve user generated content.
• Report to the Community Policy Lead.

• Educated to Bachelor’s degree, or equivalent experience.
• Some experience with online communities and discussion groups.
• Familiarity with content management systems and basic workflow tools.
• Excellent editorial judgment, communication skills and attention to detail.

• Proven ability to operate in a fast‑paced news environment.
• Experience moderating user‑generated content.
• Experience editing short‑form writing such as social copy or quick‑turn news stories on deadline.

For roles in the U.S., depending on your role, you may be eligible for variable pay, such as an annual bonus and restricted stock. Benefits may include medical, dental and vision benefits, Flexible Spending Accounts (F.S.A.s), a company‑matching 401(k) plan, paid vacation, paid sick days, paid parental leave, tuition reimbursement and professional development programs.

For roles outside of the U.S., information on benefits will be provided during the interview process.

The New York Times Company is committed to being the world’s best source of independent, reliable and quality journalism. We encourage people from all backgrounds to apply. We are an Equal Opportunity Employer and do not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier…