Global Community Moderator

About the Role:

Every week, The New York Times hosts hundreds of conversations in our comments sections across a wide variety of topics and types of articles - from investigations and breaking news to features and service journalism.

In-office position, based in London and includes regular attendance in the office four days each week. There may be some flexibility to work remotely per your departmental guidance.

• Moderate comments according to the Times’s Community Guidelines, maintaining a high-quality reader experience.
• Track and share comment trends with the Community and Audience teams, using metrics dashboards and other available tools.
• Nominate reader comments to be elevated across the report; curate and embed reader comments and reporter posts in our journalism, as needed.
• Follow established escalation practices including responding to or appropriately routing reader flags and feedback.
• With direction from Community team leads, reach out to editors and reporters to set up journalist participation in comments in advance of publication.
• Suggest edits for reporter posts to align with Community team best practices for length, clarity and tone in comments sections; provide guidance to reporters and editors on how and when to reply to readers.
• Assist editors with research for projects that involve user generated content.
• Demonstrate support and understanding of our value of journalistic independence and a strong commitment to our mission to seek the truth and help people understand the world.
• You will report to the Community Policy Lead.

• Educated to Bachelor’s degree, or equivalent experience.
• Previous experience in online editorial or audience development.
• Some experience with online communities and discussion groups.
• Familiarity with content management systems and basic workflow tools.
• Excellent editorial judgment, communication skills and attention to detail.

• Proven ability to operate in a fast-paced news environment.
• Experience moderating user-generated content
• Experience editing short-form writing such as social copy or quick turn news stories on deadline.

For roles in the U.S., dependent on your role, you may be eligible for variable pay, such as an annual bonus and restricted stock. Benefits may include medical, dental and vision benefits, Flexible Spending Accounts (F.S.A.s), a company-matching 401(k) plan, paid vacation, paid sick days, paid parental leave, tuition reimbursement and professional development programs.

For roles outside of the U.S., information on benefits will be provided during the interview process.

The New York Times Company is committed to being the world’s best source of independent, reliable and quality journalism. To do so, we embrace a diverse workforce that has a broad range of backgrounds and experiences across our ranks, at all levels of the organization. We encourage people from all backgrounds to apply.

We are an Equal Opportunity Employer and do not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics.

The U.S. Equal Employment Opportunity Commission (EEOC)’s Know Your Rights Poster is available here.

The Company encourages those with criminal histories to apply, and will consider their applications in a manner consistent with applicable "Fair Chance" laws, including but not limited to the NYC Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

The New York Times Company will provide reasonable accommodations as required by applicable federal, state, and/or local laws. Individuals seeking an accommodation for the application or interview process should email reasonab Emails sent for unrelated issues, such as following up on an application, will not receive a response.