Content Editor

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Content Editor

Were looking for a detail-orientated Content Editor to help shape and maintain our guidance and knowledge resources that support our colleagues and customers. This is a varied role where strong editorial judgement collaboration and a customer-focused approach will help colleagues deliver a better service for the people who rely on us.

Werenot just hiring we reinviting you to
build the future
with us.

• 
  
  Contract:
  
  12month fixed term contract/secondment

• 
  
  Working hours:
  
  35 hours per week is full possible we are open to considering part-time/flexible working patterns. Please let us know in your application your desired working pattern.

• Salary:40424

• 
  
  Location:
  
  London

• Reporting to:
  
  Senior Content Editor

By joining our teamyoullenjoy the best of both worlds hybrid working and the collaboration of a great office environment.Our permanent hybrid policy sees us all working at least four days across a fortnight in the office.As well as extensive opportunities for personal and career development.

About Us:

The Financial Ombudsman Service is an independent not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers or small businesses and their financial service providers.

As a Content Editor youll create edit and maintain clear accurate and easy-to-use content that helps colleagues deliver a better service to our customers. Working with stakeholders and subject matter experts across the organisation youll make sure content is well governed properly signed off and written in our tone of voice. Youll also support improvements to how information is shared internally help manage document templates contribute to the publication of key service data and decisions and make sure important updates are communicated clearly to colleagues.

What Youll Do:

• Researching writing and editing content from a range of sources to support colleagues who are resolving complaints for our customers.
• Identifying gaps in our content and being part of a regular content review process testing and making sure it remains relevant and up to date.
• Helping to improve content quality consistency and structure so information can be effectively used by colleagues and emerging digital and AI-powered tools.
• Reviewing existing content to identify what needs updating/changing or if its no longer needed.
• Building and maintaining relationships with relevant business areas to ensure an accurate and up to date flow of information.
• Ensuring content is evaluated and signed off by subject matter experts.
• Being comfortable working both as a team but also on your own for periods of time youll be expected to manage your own work and work to tight deadlines depending upon business need.
• Working closely with the Senior Content Editor to review work and agree priorities.
• Adopting a project management style approach to our priority work streams and larger pieces of content setting milestones and tracking progress.
• Working closely with the Knowledge Advisers to get content uploaded agreeing timescales and how information should be presented on published content meets WCAG 2.2 AA accessibility standards so were compliant with the Public Sector Bodies (Websites and Mobile Applications) (No.
  2) Accessibility Regulations 2018.
• Being flexible and resilient - ready to change what youre working on at short notice as required.
• Working closely with IT on developing system enhancements and carrying out testing where appropriate.

• Supporting our decision and data publication work escalating queries to the Senior Content Editor or Knowledge Manager as appropriate.

To be considered for this roleyoullneed to show us thatyouvegot the skills and to meet the followingminimumcriteria:

Minimum Criteria:

• Experience of creating editing or maintaining written content with evidence of producing clear accurate and well-structured work.

• Experience of using a content management system ideally SharePoint Online to upload update or manage content.

• Strong written communication skills including the ability to adapt your style for different audiences and explain information clearly.

• Experience of working with a range of stakeholders both verbally and in writing to gather information agree requirements and achieve outcomes.

• Evidence of managing multiple pieces of work at the same time such as balancing competing deadlines tracking progress or prioritising tasks across different projects.

The following skills would be an advantage:

• Experience of paired writing and content critiques.
• Experience of video scripting/editing/creation.

Why Youll Love Working With Us :

We are avaluesled organisation. Our values define our culture influence our decisions and underpin our vision and set out how we play our PART through Purpose Ambition Respect and Trust. You can learn more about our values here:
Work your way hybrid or in-office

• Wellbeing
  :
  Health plan…