Client Manager - Branding and Design

We're looking for an ambitious Client Manager with a genuine background in branding, design or creative agencies to join a busy London Client Services team. This is not a generalist Client Management role. You'll need hands-on experience within a branding, design or creative agency, a strong understanding of how brands are developed and brought to life across multiple touch points, and experience managing creative projects for large-scale or global brands.

FMCG or corporate experience is desirable. You'll be the go-to person for your accounts, responsible for the successful day-to-day delivery of design projects, managing timelines and budgets, and building strong client and internal relationships. This role is office based in London The role includes:
Leading smaller projects and supporting larger branding and design programmes. Working closely with Strategy, Design, Realisation and Production teams. Translating client briefs into clear internal briefs and creating project plans, proposals and quotes. Managing clients through creative and production workflows, including artwork and print. Building trusted client relationships and managing expectations around timings, budgets and scope. Presenting briefs, feedback, proposals and financials to clients and leading project meetings.

Keeping finance and resourcing systems accurate, including supporting invoicing and forecasting. Identifying opportunities for organic growth and supporting new business where appropriate. We're looking for someone who is organised, commercially aware and confident managing multiple moving parts. You'll be a proactive problem solver, an excellent communicator and someone who stays calm under pressure. Most importantly, you'll understand the creative / brand agency environment and enjoy working at the intersection of clients, strategy, creativity and production.

You'll ideally have:
Proven Client Management / Account Management experience within a branding, design or creative agency . A strong understanding of how brands work across different channels and touchpoints. Experience managing creative or design projects for large-scale/global brands with multiple stakeholders . FMCG and/or corporate experience. Excellent project management and communication skills, with exceptional attention to detail. A proactive, collaborative and commercially minded approach.

This is an opportunity to join an ambitious, collaborative creative business, working with well-known brands and a talented team. The business is employee-owned, so everyone has a genuine stake in its success.

Please note:

Professional experience within a branding, design or creative agency is essential for this role. Generalist Client/Account Management experience outside the creative sector is unlikely to be suitable. Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.