Senior Event Production Technician

Building a Brand Starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models:
Embedded teams, Corporate Campus operations, and a Full-Service Agency.

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.

Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

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In this capacity, the ideal candidate would represent the FIRST brand as an embedded team member for a well-known technology company. The Senior Event Technician will be responsible for leading the technical production of mid- to complex-level events requiring support for Audio/Video, staging, lighting, and design. The role requires strong technical understanding and practical experience operating event production systems, with extensive experience in A/V and technical direction for both corporate events and live experiential events.

For events, the goal is to provide a seamless technology experience for all attendees, press, and partners, and to create a more efficient and reliable technical environment for event staff and vendors. In this role you'll work with internal teams as well as external clients and vendor partners on a daily basis.

• Ensure your event production studio is clean, operational, and ready for business daily
• Responsible for the tech teams readiness on all events
• Coordinate across teams to ensure all technical requests for events are executed as desired
• Act as a technical lead on events as assigned
• Demonstrate the ability to troubleshoot and understand audio and video workflows throughout the facility
• Serve as the subject matter expert on the technical capabilities of the studio to external agencies, production companies, and clients
• Maintain detailed documentation on studio capabilities regarding LED wall specs, rigging, lighting, video, audio, etc
• Ensure all external agencies and production companies are informed and adhere to all rules and regulations of the facility
• Organise and maintain production switcher layouts and other auxiliary equipment associated with "show calling"
• Explain complex technical systems to non technical clients and stakeholders as needed
• Provide technical solutions and support to the wider team and assist in the hands-on delivery of all events
• Identify new and alternative ways of approaching FIRST's technical production offering to clients by collecting feedback, identifying trends and implementing changes
• Ensure team adheres to standard operating procedures and compliance processes
• Actively discuss technical errors and ensure that they will be rectified/escalated accordingly
• Serve as the main point of contact for all production and technical related matters for your assigned event studio Coordinate with engineering resources to ensure AV systems are properly maintained and optimised for events
• Collaborate as needed with show callers, technical directors, or external agencies to ensure the flawless execution of technical cues
• Operate audio, video, lighting, or camera equipment as needed to ensure the seamless delivery of events
• Train and mentor technicians operating in your assigned event studio
• Coordinate with cross functional teams to ensure the seamless execution of events in your assigned studio
• Perform regularly scheduled system maintenance checks to ensure all audio equipment is working properly, in collaboration with the engineering team
• Flex into operating other event production areas as skills and training allows

• 5-7 years of relevant experience
• Expert/in-depth understanding of audio visual technology and advancements including lighting, audio/video output, rigging and power
• High proficiency with LED walls, Ventuz, and WATCHOUT
• Experience working with the following equipment/tools is helpful but not required:
  Yamaha CL series desks;
  Final Cut ProX;
  Keynote;
  Google G-Suite; ETC Ion lighting desk;
  Crestron Control systems, ROSS Carbonite desks, Panasonic PTZ camera controllers, Dante Controller, Shure…