Corporate Receptionist Rapport Posted yesterday Reception​/Concierge

We have a wonderful opportunity for a Front of House Coordinator to join our vibrant and dynamic team at one of Rapport's prestigious client sites in the City of London. The Rapport team covers 11 buildings in this prestigious site, companies in our buildings ranging from Investment banks and Law firms to High Tech companies.

The client's portfolio covers a range of offices and retail estate in the heart of the City of London. The site is the largest pedestrianised neighbourhood in Central London: a diverse community connecting innovation and finance, and a public arena for new food, retail, and culture.

This is a permanent, full-time role (40 hours per week), on a shift rota basis from Monday to Friday between 7AM and 7PM, with requirement for flexibility as per business needs.

• Providing the highest level of service and care to all of our client’s employees and visitors in line with service level agreements and set policies and procedures throughout the Client's Ground Floor receptions, including lobby hosting
• Delivering excellent guest service and welcome, ensuring all guests are acknowledged in a professional manner according to the defined procedure with eye contact and a friendly smile
• Maintaining a strong awareness of business activity and building facilities (to advise and direct guests appropriately), and communicatingall updates to your team members
• Proactively dealing with enquiries and requests in person, via the telephone or email, in a timely and professional manner
• Communicating effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication
• Communicatingto the Senior Team Member, Assistant Contract Manager and Contract Manager about any new / ongoing / potential issues and complaints so that they are addressed accordingly, followed up promptly witha detailed email
• Working efficiently as part of the team, listening, taking and giving instructions from senior team and colleagues to ensure that all daily tasks are completed
• Reporting all maintenance faults/hazards and cleaning requests to the helpdesk, monitoring their progress to ensure issues are promptly rectified, and escalated as necessary to your Superior

• Share our Rapport values:
  Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Ideally, haveat least one year of customer service experience in a similar role (e.g., front-of-house reception experience in a luxury hotel, premium airline, or corporate environment)
• Be enthusiastic with integrity, a can-do attitude, and great attention to detail
• Possess passion about delivering great service and taking responsibility for the contribution to the team
• Be able to create a friendly and collaborative environment, ensuring uncompromising standards of cleanliness, creating a safe workplace
• Have great interpersonal skills, an outgoing and vibrant personality
• Demonstrate an excellent command of the English language, both in verbal and written communication

• Exclusive travel discounts with TUI, Expedia,  and many more
• Save money on your groceries with discounts on Tesco, Sainsbury’s, Morrisons and other major brands
• A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover
• Regular emails filled with the best discounts and savings available
• Receive cash rewards every time you spend and use them on a wide range of brands
• Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads)
• Contributory pension scheme
• Access to wellness programs to promote the mental health and well-being of our Ambassadors
• Employee Assistance Program to guide and support our team members
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Learning & development opportunities to support your personal and professional development and growth
• WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
• One Paid Day for Charity Work