LRS - Floor Concierge

Responsibilities

• To conduct historical tours of the iconic building in the City of London.
• To carry out administrative duties of the tours inbox.
• Ensure seamless coordination with Reception and Security to deliver a five-star service.
• Welcome visitors, manage queues, check IDs, issue passes, and escort VIPs.
• Sign in visitors, direct guests, and complete daily handovers
• Maintain cleanliness and order in the Liveried Waiter's desk, report issues, and ensure follow-up.
• Manage the cloakroom, issue lockers, maintain records, and ensure cleanliness.
• Set up and support functions and meeting rooms, including AV requirements.
• Ensure that all client's and visitors' request are fulfilled and exceed expectations
• Adherence to SOP's at all times
• Covering the Rostrum or allocated desk and assist the Market with any enquiry
• Cover G11 Liveried Waiter or Clockroom if required
• Assist Lloyd's with historical building tour & VIPs visits.
• Keep the Loss Book up to date.
• Work closely with other departments to provide a seamless five star service
• To carry out other duties or responsibilities that may from time to time be assigned by your manager
• To be an ambassador of Lloyd's and to blend seamlessly with the client organisation

• Relevant corporate / five star hotel / hospitality/ customer service experience
• Ideally have experience working with systems
• High degree of accuracy
• Excellent communication skills
• Good time management

Lexington Reception Services (LRS) is about providing excellent service to our clients and their guests. We attract the very best people to drive service excellence and tap into the latest technology to deliver outstanding customer service. Working closely together with our clients we provide a bespoke, sophisticated and first-class concierge-style service that reflects the environment expected by our client's community., We're a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces.

Our mission? To enrich lives everywhere, every day. And here's the best part - 87% of our team say they're proud to work here! Why? Because we create a place where you're listened to, trusted, supported, and valued. Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria.

But we hire for potential, not just experience. If you're passionate and ready to grow, we want to hear from you!