Customer Service Advisor - Energy

What you'll do…

• Making energy easy. Cutting through the jargon and helping customers understand their bills, meters and tariffs without the headache.
• Solve problems like a pro. Whether it’s a billing query, a meter issue or a complex energy conundrum – you’ll be on it, finding the best fix fast.
• End‑to‑end service. No endless transfers or passing the buck – you’ll handle queries from start to finish, including complaints, making sure customers get the right help the first time.
• Thinking on your feet. No scripts, no robotic responses – just real conversations where you listen, understand and deliver solutions that make sense.
• Treat every customer with the care you’d give gran. We believe in warmth, kindness and going the extra mile – because that’s what good service looks like.
• Making a difference. Whether it’s helping someone struggling with their energy bills or advising on greener energy choices, you’ll have a real impact.

• Live for great customer service. You get a kick out of helping people and making their day that little bit better.
• Ask questions and embrace change. Things move fast here – you’ll love learning new things and rolling with the punches.
• Have each other’s backs. No egos, no lone rangers – just a team of brilliant people supporting each other to do their best.
• Care about the planet. We’re fighting climate change, and we want people who share our passion for a greener future.
• Spot problems and fix them. If something’s not working, you’ll be the first to figure out a better way – and make it happen.
• Tackle tough calls head‑on. Some conversations will be challenging, and some days will be non‑stop – but you’ll take it in stride, stay cool under pressure, and keep finding solutions.
• Look out for those who need it most. From customers struggling to pay their bills to those in vulnerable situations, you’ll bring empathy, patience and the right support every time.

• Hybrid working – for those out of training & performing well, you can WFH 2 days.
• EV salary sacrifice – drive electric & save.
• Cycle‑to‑work scheme.
• Share options – own a little piece of the pie.
• Fully stocked kitchens – snacks = fuel = happiness.
• Weekly ‘Family Dinner’ catch‑ups.

Location – Central London (Oxford Circus)

Our need – Immediate starters

Salary – £28,000

Hours – Full Time

First Stage Interview – You’ll be able to speak to one of the team or record your responses to pre‑set questions at a time that fits you. This gives you the flexibility to showcase your skills without needing to be available for a live interview.

Prep Call – After your first interview, you’ll arrange a call with someone from the Talent Team. They’ll give an overview of what you need to know to succeed in the next stage, the Discovery Day.

Discovery Day – This is an opportunity to meet potential future colleagues and participate in activities, including group exercises, role plays and one‑on‑one interviews. It’s designed to give you a taste of the company culture and the type of work involved.

Along the way, you’ll chat with our recruitment team and your recruiter will help you throughout different stages. Got any burning questions before then? Drop us a message at  and we’d love to help!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we’re looking for genuinely decent people who are honest and empathetic.

Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success.

As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment and fairness for everyone.