Lifestyle Manager - Japanese Speaking
Job in
London, Greater London, EC1A, England, UK
Listing for:
Ten Lifestyle Group
Full Time
position
Listed on 2026-01-10
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep
Job Description & How to Apply Below
In lifestyle management no two days are ever the same, at any time you could easily be booking transfers to the Monaco Grand Prix, buying a baby crib, selecting a Birken handbag for a member or even finding things to do in the Maldives - the only limit is our imagination! You will use your knowledge, contacts and research skills to assist with these interesting and often complex requests, ensuring we find creative solutions within specified time frames, for our members to truly get the most from their lives.
You will also use your research and communication skills to effectively collaborate with colleagues both within your team and also in other areas of Ten, to ensure the best opportunities are shared by all.
Who We Are
Ten Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.
We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.
To find out more about Ten, please watch this short video here.
Key Responsibilities
To manage requests in line with agreed deadlines, proposing an excellent choice of options and fully engaging with the member to maximize the conversion of requests to bookings.Have an in-depth understanding of your members' lifestyle needs and interests.Establish clear, detailed and thorough briefs from members.Research the best options to meet and exceed the lifestyle requirements of the member.Always go above and beyond on your members' requests.Proactively offer tailored lifestyle suggestions to your members to maximize the value they get from the service.Act as an advisor and advocate to both the member and your colleagues to facilitate effective communication, including any required translating of responses to the member.Work with member satisfaction ambassador to resolve and own all customer complaints relating to your members.Minimum Requirements
MUST be able to speak and write Japanese on a fluent/Native level.2+ years experience in leisure-oriented sectors such as hospitality, customer service, concierge, or call center.Exceptional verbal and interpersonal skills when dealing with members, suppliers, and clients, working in a calm and professional manner at all times.Dedication to customer satisfaction and a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem-solving skills.Outstanding communication skills, both written and verbal.The ability to multitask and handle several projects at the same time.The ability to provide intelligent and resourceful replies to members and clients' requests while maintaining a commercial focus.Strong administration skills and ability to prioritize workloads to meet strict deadlines.An enthusiasm to work with an emphasis on detail and follow-through as required. The highest customer service standards are expected and must be maintained at all times.Computer literate to a high level and proficient with all Microsoft Office programs (Excel, Word, PowerPoint).Possess good communication and interpersonal skills.Having knowledge and experience in working in the travel sector such as firsthand experience booking flights, hotels, and making other travel reservations and having confidence in issuing tickets, making changes and amendments is a plus.Experience with GSDC systems would be advantageous.Concierge, customer service, or call center experience will be preferred.You must be flexible to work rotational shifts.Additional Qualities
Energetic and motivated team players who…
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