Customer Experience Team Member

Customer Experience Team Member

20-01-2026

Location: London Central

Salary: £28,092 - £29,305 per annum (depending on experience), plus bonus and benefits

Hours: 37.5 hours per week. Customer Experience Team Members work 5 days out of 7, between 7am and 10pm. Weekends are required on a rota basis.

Come to Unite Students and flourish in a friendly, inspiring team! Be celebrated for being your true, talented self. Enrich lives with meaningful interactions and make a real impact. From helping a locked‑out student get back into their room, to recommending your favourite restaurant or organising a welcome party; the Customer Experience Team Member role will be extremely varied. Expect no two days to be the same!

• Providing a welcoming front‑of‑house reception service
• Conducting flat viewings, inspections, and leading sales conversations
• Planning and running events for our students

• A caring, warm person with a positive attitude
• An excellent communicator; as a Customer Experience Team Member you’ll be happy to chat to our students and answer their questions
• You’ll also have great time‑management and organisational skills

• A discretionary annual bonus so you can share in the company’s success
• 33 days paid holiday, inclusive of bank holidays and an annual holiday buying scheme, with 5 additional days awarded for long service
• A generous pension scheme – employer contributions between 5% and 11% depending on how much you save
• Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends
• Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non‑birthing parents
• Lots of other great benefits including an annual Share Save scheme, Employee Life Assurance, a discounts portal and more!

Founded in 1991, Unite Students is the UK’s largest provider of purpose‑built student accommodation. You can find us in 23 leading university towns and cities, with over 70,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.

We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn’t just something we do but who we are.

Employees, students, and neighbours all contribute to building environments where we can all thrive.

We’re proud to be an employer that embraces individuality, and we’re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people.

Building a home for success, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what’s right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us.

As part of our commitment to safeguarding our students, all new employees in this position will be required to undertake a basic criminal record check prior to commencing employment. The cost of this check will be incurred by Unite Students. Any offer of employment will be subject to a satisfactory criminal record check result.

If this position sounds exciting to you, we would love to receive your application!